Moving the AI conversation beyond content to context
We’ve been working with organisations for the last couple of years, mind mapping and implementing AI solutions across all kinds of sectors. And what we’ve learned is that context is the high value outcome of AI.
More innovation, less operation: Modernise your platforms to unshackle dev teams
When you’re tangled up in legacy IT, new Cloud platforms and an increasingly hybrid environment, simply maintaining secure, stable infrastructure can be seen as a win. As a result transformation and innovation can be overlooked, even though it is where the real long-term value lies.
Another blog about AI? Let’s move the conversation on.
I can hear the virtual eyeroll as you think you’ll be reading another blog about Artificial Intelligence in all its various guises. Whether it’s Chat GPT or robots taking our jobs, we think it’s time to push past that conversation and talk about what really matters – enterprise cohesion.
Maximising your MSP partnership: How to choose a certified provider with the right expertise and experience
In today’s digital age, where businesses are increasingly reliant on technology and the internet, cybersecurity has emerged as a top priority for organisations worldwide.
The criticality of technology in improving outcomes for regional and rural healthcare
The pressures associated with rural and regional healthcare communities in Australia is widely acknowledged. As technology partners in healthcare, we’re always receiving enquiries on how to use technology to do more with less, how to improve patient outcomes and how to deliver more personalised experiences faster.
Five ways to create memorable service experiences through technology
In every facet of government, experience matters. Whether it’s the way your team interact with the community or how accessible and relevant your services are to residents, experience should be leading the conversation.
Self-service confusion disorder – how to remedy it using AI
Self-service confusion disorder is a thing. And it’s often driven by poor implementation of knowledge bases and system architectures and structures,
Digital Innovation: The Changing Landscape of Customer and Employee Experience
As we move deeper into 2023, it is becoming increasingly clear that the evolution of technology is reshaping the landscape of the customer experience (CX) and employee experience (EX). Organisations worldwide are implementing strategic measures to stay abreast of these changes and to meet the ever-evolving expectations of both their customers and employees. The ongoing […]
How to use automation technology in CX to deliver on your KPIs
In the realms of service driven organisations, the reality of delivering against KPIs is a challenge with the perennial balancing act always driving us to do more and faster.
The productivity push – new ways to drive agent efficiency in contact centres
Organisations continue to explore new and innovative ways to deliver customer value, while look to balance agent satisfaction with efficiency goals.