Another blog about AI? Let’s move the conversation on.
I can hear the virtual eyeroll as you think you’ll be reading another blog about Artificial Intelligence in all its various guises. Whether it’s Chat GPT or robots taking our jobs, we think it’s time to push past that conversation and talk about what really matters – enterprise cohesion.
Maximising your MSP partnership: How to choose a certified provider with the right expertise and experience
In today’s digital age, where businesses are increasingly reliant on technology and the internet, cybersecurity has emerged as a top priority for organisations worldwide.
The criticality of technology in improving outcomes for regional and rural healthcare
The pressures associated with rural and regional healthcare communities in Australia is widely acknowledged. As technology partners in healthcare, we’re always receiving enquiries on how to use technology to do more with less, how to improve patient outcomes and how to deliver more personalised experiences faster.
Five ways to create memorable service experiences through technology
In every facet of government, experience matters. Whether it’s the way your team interact with the community or how accessible and relevant your services are to residents, experience should be leading the conversation.
Self-service confusion disorder – how to remedy it using AI
Self-service confusion disorder is a thing. And it’s often driven by poor implementation of knowledge bases and system architectures and structures,
Digital Innovation: The Changing Landscape of Customer and Employee Experience
As we move deeper into 2023, it is becoming increasingly clear that the evolution of technology is reshaping the landscape of the customer experience (CX) and employee experience (EX). Organisations worldwide are implementing strategic measures to stay abreast of these changes and to meet the ever-evolving expectations of both their customers and employees. The ongoing […]
How to use automation technology in CX to deliver on your KPIs
In the realms of service driven organisations, the reality of delivering against KPIs is a challenge with the perennial balancing act always driving us to do more and faster.
The productivity push – new ways to drive agent efficiency in contact centres
Organisations continue to explore new and innovative ways to deliver customer value, while look to balance agent satisfaction with efficiency goals.
Is bandwidth the innovation imperative you’ve been missing?
Board level conversations are shifting from inputs to outcomes, as organisations focus on a “value first” approach when it comes to the approval of new technology programs. Digital transformation initiatives, innovations and emerging technologies that could impact the organisation need to be able to show measurable results and impact, for investments to be approved.
Operational Technology Cybersecurity: Balancing Technology and People for Robust Protection
In today’s interconnected world, operational technology (OT) has become an integral part of most industries. From manufacturing plants and healthcare facilities to energy grids, these systems play a critical role in keeping the world running smoothly.