Contact centre solutions and customer experience management
Deliver connected experiences across your organisation with an adaptive and scalable cloud contact centre platform. Our team of experts work with you to create frictionless, integrated and intelligent customer and employee experiences that scale.
Enrich relationships across all communication channels with a single cloud contact centre solution
Whether you’re looking to simplify inbound or outbound requests or optimise your existing contact centre tools, Nexon has a flexible and comprehensive contact centre solution for your organisation
Our cloud contact centre solution, powered by Genesys Cloud, seamlessly connects customer interactions across every channel including phone, email, live chat, social media and SMS.
The result? A comprehensive, omnichannel customer and employee experience.
Delight customers – Simplify the way you connect with customers across channels, while delivering more personalised experiences.
Enrich employee experiences – Give your employees the information they need with an all-in-one application, boosting performance and productivity
Optimise performance and customer experience with rich and real-time insights.
Gain a competitive advantage with an impactful CX strategy.
Exceed your customers’ and employee expectations with personalised experiences across channels.
Our experienced contact centre consultants can help you capitalise on customer data and call history for better customer experience management. We simplify your technology and deliver the tools you need to:
Improve customer insights
Provide real-time analytics and dashboards to assist agent interactions
Access feature-rich tools and platforms to reduce call wait times
Personalise your customer experience
Leverage our expertise to build customer and employee experiences that scale.
With an adaptable platform, you can gain the agility and flexibility to meet your customers where they are and deliver exceptional experiences.
Our contact centre services include:
CX Strategy and Roadmap
We design, deliver and scale your ideal customer and employee experience together.
- Benchmarking
- Analytics as a Service (AaaS)
- Contact centre health checks
- End-user adoption and process management
Contact centre optimisation
We implement your desired future-state CX roadmap to deliver the experiences and productivity benefits regardless of your users’ or customers’ location.
- On-premise to Cloud migration
- Workforce engagement management and deployments
- Speech and text analytics
- Managed services and support
Integration services
Easily deploy and administer integrations for your CRM solution and other critical business tools.
- Customer Relationship Management (CRM)
- Workforce Management (WFM)
- Voice/Telephony
Robotic Process Automation (RPA)
Automated responses and triggers while optimising resources and optimising average call durations.
- Automation of routine contact centre tasks
Artificial Intelligence
Optimised customer journeys and measured CX with AI-powered insights and intelligent insights, to meet and predict future trends and needs.
- Chatbot
- Conversational AI
Knowledge Management
Centralised call centre support information in one accessible platform, to keep teams aligned, and deliver better service and ROI.
- Knowledge Management (KM)
- Survey Solution (SS)
Why choose Nexon for CX?
Our CX consultants have the proven experience and expertise to deliver integrated contact centre solutions that meet your evolving customer and organisational needs.
Experienced consultants
Our deep and broad expertise in delivering contact centre solutions, on-prem and in the cloud ensures the design of your solutions is aligned with existing systems and future plans.
Client happiness and success
Our integrated cloud contact centre solution helps organisations achieve success with unique, scalable and flexible solutions and a value-led approach.
Flexible Cloud deployment model
Our integrated Cloud contact centre solution delivers significant savings in service consolidation, plus game-changing improvements in customer experience and employee satisfaction.
Future-proofed solutions
We can deliver and support scalable platforms that integrate with emerging technology to allow agility when customer requirements change.
Award winning Genesys partner
As an award winning Genesys partner, you gain direct access to the CX consultants and specialists needed to transform your environment. We bring proven expertise across strategy, integration, and optimisation, helping you simplify complexity, connect every interaction, and deliver measurable improvements in service performance and customer outcomes.
Brochure
Elevate your CX with Nexon
Case studies
How a leading pest control and hygiene company embraced digital transformation with Nexon to enhance productivity and enable growth.
Australian Red Cross
Nexon has been a trusted Managed Service Partner to the Australian Red Cross for many years, delivering best-of-breed Cloud services by migrating 500+ users to Microsoft Unified Communications as well as building and supporting the Genesys Cloud platform.
FAQs
What contact centre solutions does Nexon offer?
Nexon delivers end-to-end contact centre solutions powered by Genesys Cloud, spanning CX strategy, contact centre consulting, cloud migration, and integrations across CRM, WFM and telephony. With embedded AI, automation and knowledge management, we partner from strategy through to managed services to drive efficiency, resilience and measurable customer experience outcomes.
What is customer experience management and how does Nexon approach it?
Customer experience management (CXM) is the practice of designing, measuring, and improving every interaction a customer has with your organisation. Nexon’s customer experience management services focus on building connected, omnichannel experiences leveraging a cloud contact centre platform. We combine CX strategy, real-time analytics, AI, and automation to help organisations deliver personalised experiences at scale.
Why choose Nexon for contact centre solutions in Australia?
Nexon delivers end-to-end, AI-enabled contact centre solutions backed by deep Genesys expertise, an advisory-led approach, and proven CX transformations across Australia. With strong security, local delivery, and a dedicated managed services model, Nexon ensures measurable outcomes, reduced risk, and continuous optimisation.We support organisations across regulated industries with scalable, flexible contact centre solutions.
Get in touch with us today!
To learn more about Nexon’s contact centre solutions and customer experience management services for Australian organisations, contact the Nexon team today.