Nexon Asia Pacific Wins Genesys APAC Digital and AI Partner of the Year


We are proud to announce that Nexon Asia Pacific has been recognised as the 2024 Genesys APAC Digital and AI Partner of the Year at the esteemed Genesys APAC Partner Conference in Bangkok Thailand.

We are proud to announce that Nexon Asia Pacific has been recognised as the Genesys APAC Digital and AI Partner of the Year at their APAC Partner Conference in Bangkok this week. It’s the third consecutive year Nexon has been recognised and awarded a Genesys Partner Award.

The Digital and AI award underscores Nexon’s commitment to excellence in digital consulting, CX Strategy and implementation, along with enabling automation with a human touch.

“It’s an honour to be recognised once again by our partner. We are elated to be named the APAC Digital and AI Partner, acknowledging the work, expertise, and transformation delivered to our enterprise clients,” said David Russell, General Manager, CX.

“Organisations are striving to elevate both operational efficiency and customer satisfaction. I’m happy that our team here in Thailand, and at Nexon, are part of the continuous support and enhancement our clients need to embrace a new era of predictive insights and personalised interactions” added Russell.

Key achievements that contributed to this recognition include:

  • Enhanced Customer Experience: Nexon’s digital, AI-driven solutions offer clients the ability to deliver personalised and seamless interactions, improving customer satisfaction, loyalty, and driving productivity benefits.
  • Improved Employee Experience: By automating routine tasks and providing intelligent insights, Nexon has empowered clients to focus on high-value activities, leading to increased productivity and job satisfaction.
  • Operational Efficiency: Nexon’s expertise in digital transformation has helped clients optimise their processes, reducing costs and increasing efficiency across the board.

Echoing this sentiment David Flanagan, Head of Digital and AI at Nexon Asia Pacific said “We are thrilled to be recognised for our efforts in enhancing client experiences. It’s a pleasure to help consult, design, and implement integrated, AI-driven solutions that shape impactful journeys.

This recognition follows a recent accomplishment by one of Nexon’s esteemed clients, Western Sydney University, which was named the CX Achiever Winner at the 2024 Genesys Customer Innovation Awards held on May 14, 2024, in Denver. This accolade showcases the client’s remarkable transformation in student engagement and the empowerment of its employees to deliver exceptional experiences using the Genesys Cloud platform.

Learn more about Nexon’s digital and AI CX and EX capabilities by viewing the client infographic here.

Nexon extends heartfelt congratulations to all nominees and winners at the 2024 Genesys APAC Partner Conference.

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