How Nexon protects your information
Our cyber security measures to keep your data safe.
Cyber and digital crime has been on the rise as businesses and individuals move online. As a provider of managed security services, we design and deliver services with a security-first approach.
Awareness is the first step
As a Nexon customer your dedicated and primary business stakeholders should be identified in our systems as the authorised representatives. These stakeholders should be aware of the evolving cyber-attacks, risks, and potential impacts of unauthorised activity. Our cyber security measures are designed to help protect customers from malicious activity and unauthorised access to your accounts and information.
Keep your interactions protected
Nexon is continuously improving our systems and processes to protect you from the serious harms (such as identity theft) that can result from unauthorised access to your service information via our service desk and agents. Higher risk actions, such as SIM-swap requests, will require additional verification steps, including Multi Factor Authentication, to ensure that a person requesting such actions are authorised representatives from your organisation.
Additional verification will be required from you when:
- The requested change would mean losing access to your service.
- a change to your business information or account security information held by Nexon relating to your account;
- adding or removing a person as a customer’s authorised representative.
- disclosure to the requesting person of your business information or account security information held by Nexon relating to your account.
- an additional ongoing, or one-off charges being applied your account
Identity theft phone scams
The use of portable devices, particularly mobile phones, usually store a high level of personal information and documents used for products and services from financial institutions, retail and government portals. Telecommunications scams have been around for quite some time, however, the rise in illegal mobile number porting is one of particular concern as it has significant economic, social and emotional consequences.
Nexon has always had stringent verification checks with personal identification checks as part of its porting process (PAF : Port Access Form). Further to this a unique verification SMS code service has been implemented sent by SMS as part prior service activation.
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If you believe you ae a victim of a scam involving your company data held by Nexon
Please contact Nexon Customer Service immediately on 1300 800 000 or via nexon.com.au/contact-us/. We can then assess the case and take necessary action.
In the meantime, we recommend:
- Getting in touch with any financial, utility or government services you use to see if they have recorded any suspicious activity on your account within a recent timeframe
- Change any passwords you have on social media or digital platforms and enable two factor authentication that doesn’t require a SMS (opt for a code generator application instead)
- Once the scam has been confirmed and identified, be sure to report the activity to SCAMWATCH and the Australian Cybercrime Online Reporting Network