Unified Communications solutions
A range of unified communications solutions to fit your organisational needs
Nexon is committed to seamless,
unified communications delivery
aligned with your organisational goals
Using integrated, future-proofed and easy-to-adopt platforms we deliver a solution fit for the future.
Nexon will design a roadmap to your ideal future state – and will tailor your unified communications solution to get you there. We have the expertise and take the time to understand your business needs and recommend the right unified communications solutions for your requirements.
Nexon Absolute
Nexon Absolute encompasses the full suite of Unified Communications (UC) using Microsoft Teams, including Microsoft Phone System.
Nexon Absolute delivers organisations a complete communication, collaboration and remote working environment.
As a Gold Microsoft certified partner, our team has both the certification and the technical expertise to deliver innovative UC and collaboration solutions to drive outcomes for your organisation.
Nexon Absolute features
- Simple migration to Office 365
- Virtual Cloud-based contact-centre with seamless integration into Microsoft UC
- Universal video collaboration across all video conferencing technologies leveraging Microsoft UC for meetings
- Access to Nexon’s Private Network rather than the open ‘public’ internet, providing an enterprise-quality network guarantee for all voice, video and file-sharing sessions
- Easy, free-of-cost transition from your old telephone network (PBX) to a completely hosted environment
- Full maintenance and training for your new communications solutions
- Pay as you go, or as you grow finance agreement, so you only pay per user per month providing the flexibility of scaling up and down
- 24/7 support
Hosted telephony
From digital and analogue (PSTN) phone lines to SIP trunks, VoIP and IP handsets, Nexon can streamline your telephony to create a cost-effective voice solution for your organisation.
Nexon AnySIP features
- Guaranteed voice and data quality
- Ability to scale to meet changing demand
- No unnecessary access charges — pay only for what you need.
- Make calls between sites and branches over the same IP network.
- Access to highly competitive rates for external calls
Nexon Contact Centre
Powered by Genesys Cloud, Nexon’s Contact Centre seamlessly connects customer interactions across every channel – phone, email, live chat, social media, SMS and more – while enabling advanced integrations across enterprise CRMs and other IT systems.
Nexon Contact Centre features
- A single queue for all omnichannel customer engagement
- Voice integration including self-service IVR and chatbot
- Access to real-time analytics and dashboards
- Better workforce engagement management
- Optimised workflows
- Enriched communication across the customer journey including surveys
Hardware
We offer agnostic Unified Communications (UC) compatible headsets and products that integrate seamlessly with your chosen UC platform.
Our trusted hardware partners include:
