The Nexon story

Who we are and what we do
Nexon employees talking in office about
Nexon employees talking in office about

Nexon combines a uniquely broad suite of digital solutions, with an industry-leading customer care model.

Pointedly structured and culturally driven to deliver the highest standards of responsiveness, competency and transparency. Our integrated digital solutions empower clients to move ahead of the needs of the business, achieving both short term wins and long-term success.

Efficient people and processes that can contribute to growth, profitability, agility and scale – without friction, is the mid-market and enterprise ideal.

Nexon delivers a responsive, high-expertise service that designs and delivers to this ideal. Our broad range of tools and deep expertise across technology lines fills resource gaps, automates repetitive tasks, systemises important processes and builds specialist solutions.

The result is fast ROI, productivity increases, integrated, fit-for-purpose systems, and a future-focus that perpetually optimises and enhances your environment.

Nexon has grown by building capability that meets client demand. From ISP to voice-over-IP to the industry’s most comprehensive, integrated digital offering, Nexon is attuned to the market need like no other consultancy. We continue to grow and develop new solutions, but have retained a structure and change methodology that guarantees excellence.

But we don’t just bring digital expertise, we bring understanding, flexibility, lateral thinking, high levels of competence and communication. And we bring passion – for seeing our clients achieve, grow and prosper.

Our customer care model is what sets us apart, and sees clients stay with us not for years, but for decades. Our high-touch delivery and broad capability empowers and equips clients to keep moving forward with the needs of the business. 


nexon employee working

Nexon’s Values

Our values and actions make Nexon who we are today which is why we choose to amplify our values in every interaction.

  • We are Invested in what we do and are committed to building a brighter and secure future for our clients to drive better outcomes. Because we’re in it for the long run, we look carefully at your unique situation to find the best solution for your organisation. Our transparent pricing and flexible agreements are designed to deliver complete satisfaction and shared risk.
  • Our service model and practice is built on capturing our clients’ Happiness. We care about delivering service excellence and better outcomes that drive our clients forward. We inspire a culture of resourceful, accountable behaviours that ensures every Nexon person goes the extra mile to help clients succeed.
  • We are Passionate. We love what we do and are determined to deliver on our promises through our positive actions. We never let set backs deter us from your ideal vision – we constantly pursue your goals – fuelled by a passion for technology and what we do.
  • We work with Integrity: fostering a culture of open, honest communication and trust internally, and with our clients -setting high standards for our behaviour and doing right by our clients in every interaction.
  • We are Empowered to innovate and drive change for both our clients and Nexon. We’ll fervently do whatever it takes to get your problem fixed, your capability expanded, your roadmap documented and your stress reduced. This means being responsive to change and driving projects forward, but never losing sight of the bigger picture, because in short, we care.

Our History

  • 2021
    Solutions expanded to AI and analytics, Enterprise Service Management and DevOps practices
    Formal change management office and offering introduced - equipping the business with the ability to drive transformation and adoption by end users, supporting our clients’ investments in modernising their environments
  • 2019
    EQT invests a majority share in Nexon. The move provided Nexon with the financial backing to ensure future growth. Aligned values ensured the vision and culture of the business remain.
    Adopted a formal board
  • 2018
    Connected into public clouds to boost capability and meet client demand
  • 2013
    Advisory and consulting part of the business launches using the Microsoft Dynamics suite of products
  • 2010
    Built the Nexon private cloud in response to the emerging trend and need in the market
  • 2003
    Took a chance and became an early adopter of VoIP
  • 2000
    At the end of the .com era, Barry and Charles Assaf acquire Asia Online and form Nexon as an ISP

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Awards

2022

Genesys Partner of the Year

2021

Veeam VCSP Partner of the Year

2021

Genesys’ APAC Emerging Partner of the Year award 2021

2021

CRN Impact - Modernising infrastructure award

2021

Valo Solutions Customer Success Story Winner for APAC

2020

Alcatel-Lucent Enterprise Accredited Business Partner 2020

2019

Alcatel Lucent Enterprise Best Vertical Partner 2019

2019

NetApp Partner Awards Australia and New Zealand – 2019 Cloud Provider of the Year

2019

NetApp Partner Awards Australia and New Zealand – 2019 Data Visionary of the Year

2017

Alcatel-Lucent Enterprise APAC Award – 2016 Best Partner of the Year (Cloud)

2016

Optus Wholesale - 2016 Innovating for Excellence Award

2016

NetApp Insight - 2016 Tech Team Award

2016

Veeam ProPartner of the Year – 2015 Australian Cloud and Service Provider of the Year

2016

Alcatel-Lucent Enterprise APAC – 2015 Best Partner of the Year (Cloud)

2015

NetApp Partner Award – 2015 NetApp Outstanding Cloud Initiative

2015

NetApp - 2015 Innovation Award (Pioneer Category)

2015

ARN ICT Industry Award – 2015 Best Telecommunications Initiative

2014

ARN ICT Industry Award - 2014 Telecommunications Reseller of the Year

2007

Inaugural 2007 ARN IT Awards - Corporate Reseller of the Year

Our Approach

At Nexon we take an end-to-end approach. We are transparent, collaborative and provide you with integrated solutions that work across your business.

This enables you to win back time and resources internally, and also gives you peace of mind.

We take the time to understand your business strategy, processes, current technology and goals. Then we create technology solutions that are aligned with your business, so you can work smarter.

We provide specialist technology and customised solutions that will solve your business problems.

At Nexon we work with you collaboratively – supporting you with a unique customer care model that is human, flexible, responsive and accountable. This ensures you receive the best solution, service and business efficiency.

CSR

The care demonstrated by our commitment to the highest standards of responsiveness, competency and transparency in every customer interaction extends to both our team, our community and our planet.

As a part of our commitment, we have established a Corporate Social Responsibility committee to ensure ‘how’ we give back to the community remains top priority. The committee is responsible for three key areas:

  • Community
  • Environment
  • People

As a part the People category the committee recently launched Passionate Leave at Nexon – enabling our team members to dedicate a day to give back to their community.

We partner with For Purpose clients, contributing to major fund-raising events as well as make regular donations.

View Nexon’s Modern Slavery Policy

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Our Certifications

ISM ISO27001Info Sec

ISO/IEC 27001:2013
Provision of Information and Communication Technology (ICT) Solutions and Support Services

Quality ISO 9001

ISO 9001:2015
Quality Management Systems

Environment ISO 14001

ISO 14001:2015
Environmental Management

Quality ISO 45001

ISO 45001:2018
Occupational Health and Safety

CREST Penetration Tester

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Defence Industry Security Program (DISP) member

Government contracts

contract

NSW

SCM 0020
NSW ICT Services Scheme

BUY NSW

NSW Local Government LGP

contract

QLD

ICTSS1303B
Department of Housing and Public Works

ICTSS3187C
Queensland Health

ITCSS1705
Department of Communities Housing and Digital Economy

BUS248-0415 B
ICT Specialist Consultancy Services, QLD

BUS248-0415 D
ICT Managed Services, QLD

QLD : Local BUY

contract

VIC

eServices – VIC ICT Professional Services

MAV

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SA

SA - eProjects

contract

WA

WALGA

contract

TAS

Information and Communication Technology Hardware - C150

contract

Federal

Federal DTA Marketplaces

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