Unified communications implementation
Expertise and care in unified communications design and delivery
Seamless, unified communications delivery
Our dedicated project management teams and hybrid Prince 2 and Agile methodologies ensure high quality as well as fast time-to-value when implementing your UC solution.
Nexon’s solution architects – the very people who designed your solution – guide the implementation as our projects team delivers you a fully compliant and integrated solution.
Engaging a single provider like Nexon across both contact centres and unified communications provides you with broad-spectrum technology expertise which is delivered as a single, managed solution for your organisation.
Cloud calling delivery
Experience high-quality, reliable cloud calling, independent of your cloud collaboration platform. Get a complete experience designed – from employee engagement to customer management, and configured to your exact need.
Contact centre agile delivery
Nexon’s Contact Centre technology can be aligned and configured to flawlessly connect clients, products, people and operations.
Your detailed scope and our hybrid project management delivers fast, valuable change, with your team getting regular, transparent communications about progress.
Look to the future, with increased productivity and team engagement.
Align to your exact needs
Our team takes the time to understand your organisation at a detailed level. Understanding current and future states helps us see where you are, and you see what’s possible in the future. It also ensures the solution we deliver is:
- Fit-for-purpose
- Custom designed to your specific organisational requirements
- Integrated into your current technology environment
- Fully supported by our talented team
- Thoroughly championed by your end-users
How we align with your organisational requirements
The process begins with engaging the right people across the organisation. Once the stakeholders are pinpointed we workshop the approach to:
- Define current state, including concerns
- Define future state, including additional opportunities
- Analyse client information and preferences
- Demonstrate future state
Following this our team will propose a best-of-breed solution, custom-made to your specific needs as outlined in the workshop.
So much more than technology delivery, we drive user adoption with first-class change management – communication, training and more – and high-fit solutions, to drive the transformation you require.
Customer success stories
Digital-first policy paying off for MTC Australia through Nexon’s integrated cloud-based Unified Communication and contact centre solutions.
How a leading pest control and hygiene company embraced digital transformation with Nexon to enhance productivity and enable growth.
Better connectivity and tools improve outcomes for childcare provider with the help from Nexon Asia Pacific.
