Flick Anticimex (Flick) is a leading pest control and hygiene brand with a strong presence across Australia and New Zealand. However, Flick’s management understood that its legacy IT infrastructure was not fit-for-purpose as the company sought to achieve significant business growth.
Embracing fully integrated and cloud-based IT systems that optimise customer experiences and enable future growth.
As a well-established household brand, Flick is trusted by over 1.2 million residential and commercial customers. It is committed to meeting and exceeding customer expectations by always delivering exceptional experiences.
However, Flick management was realising that its ability to make additional acquisitions and surpass changing customer expectations, including the transition to a managed services business model, was being hampered by its legacy IT infrastructure.
Flick chose to partner with Nexon due to the fully integrated nature of the proposed solutions, as well as Nexon’s values-led approach.
In conjunction with their need to embrace a scalable and flexible cloud-based network, Flick needed to ensure their 300+ agents, distributed across 55 ANZ sites, would always possess the ability to remain fully operational, particularly with the prevalence of remote work due to the pandemic. Implementing SD-WAN was critical to facilitating this. Additionally, with customer expectations higher than ever, an omnichannel CRM platform was needed to deliver exceptional customer experiences. This would also enable the collection of significant amounts of data that could drive a range of operational, sales and marketing enhancements.
By engaging Nexon to lead its digital transformation process, Flick successfully achieved five key business outcomes:
Flick has been able to get some really good data in the backend to create highly-targeted, data-driven marketing campaigns to really start targeting specific campaigns in Australia and New Zealand. This system provides real-time data and allows us to also work on agents’ performances.Rejele Sydney
Flick Anticimex General Manager IT / PMO