Jemena

Advancing operational efficiency and workforce productivity through comprehensive IT service automation.
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Jemena chose Nexon, recognising their ability to effectively combine technical skill with a profound understanding of our operational needs.

Embracing the era of digital transformation as a business is imperative, Jemena, a prominent player in the energy sector, embarked on a crucial journey to revolutionise its IT support system. This strategic initiative, driven by the need to meet evolving technological demands and enhance efficient service delivery, aimed to address existing operational inefficiencies and position Jemena at the forefront of technological innovation and operational excellence. 

The challenge

Jemena, like many companies in today’s rapidly evolving digital landscape, recognised the urgent need to streamline their IT support operations, particularly in managing service calls for system access. The company, aware of the limitations of their manual processes, was at a critical point as they sought to overhaul their approach to service delivery.

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The solution

Once engaged, Nexon Asia Pacific embarked on a ‘collaborative journey’ with Jemena to provide a comprehensive solution to meet their specific needs. Central to this transformation was the automation of high-frequency IT Portal user requests, a strategic move aimed at drastically reducing wait times and manual efforts in service delivery.

The heart of the solution lay in Nexon’s Platform Implementation Framework (PIF), a blend of agile and waterfall methodologies that assured effective project control and management. This framework was instrumental in aligning ServiceNow functionalities with Jemena’s unique operational requirements.

The benefits

The partnership between Jemena and Nexon Asia Pacific has not only been transformative but has effectively enhanced operational efficiencies and business agility.

In our quest for a solution provider, we prioritised expertise in ServiceNow and the ability to efficiently drive the automation process. Ultimately, we chose Nexon, recognising their ability to effectively combine technical skill with a profound understanding of our operational needs.

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