Case Study

Pitcher Partners

Enabling a service-based firm to focus on what matters most: their customers.

Pitcher Partners chooses Nexon to drive their IT strategy and help move from a limited on-premise infrastructure solution to an agile, cloud-based solution. Enabling them to work more efficiently, scale their business effectively, and improve customer relationships and experience.

For Pitcher Partners, caring for clients, earning their trust and having a strong advisory involvement with them are extremely important. Pitcher Partners is a national association of independent, full-service accounting, audit and advisory firms specialising in servicing middle-market customers.

The challenge

Pitcher Partners had, until recently, relied on legacy, on-premise IT services which proved to limit their ability for timely response to changes in the market.

Building its reputation on delivering excellent service to clients, Pitcher Partners needed its I.T. capabilities to help them remain agile, flexible in service delivery whilst making sure that there is sufficient scalability to expand their business and ensuring clients’ data security.

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The solution

Over time, Nexon helped Pitcher Partners to move its on-premise IT system to a hybrid solution, incorporating cloud-based elements where appropriate. Eventually, this evolved into the current solution, which is entirely Cloud-based.

Backed by Cisco and Citrix, the solution is based on the Nexon Agile Business Cloud (ABC) platform powered by VMware and NetApp for storage, as well as Microsoft Windows for remote desktop services. It also includes a hosted Unified Communications solution, with video conferencing and telephony.

The benefits

Improved customer service and responsiveness due to ease of collaboration and information sharing.
Reduced administrative burden on internal IT staff.
Faster and more efficient resolution of technical issues.
A trusted, long-term partnership that enables Pitcher Partners to focus on their core business.
Remote working provides greater flexibility for staff.
IT can focus on scalable business applications and services planning.
Improved system redundancy, and reliability.
Move from CAPEX to OPEX resulted in lower capital costs.

Nexon’s ability to find creative solutions to our challenges is a key part of our working relationship. They are dynamic, very agile and responsive, and able to put things together on the fly.

Adam Irwin Chief Operating Officer Pitcher Partners