ISS Australia

Facility services leader gains the flexible, high availability cloud platform it needs for future success. Made possible with Nexon Asia Pacific.

ISS Facility Services Australia (ISS Australia), the regional business of one of the world’s largest commercial providers of facility services, needed to align with overall group global cloud strategy. ISS Australia was operating its business from 170 virtual machines on ageing, complex and hard-to-manage infrastructure.

The challenge

A managed private cloud and next generation fireall environment replacing legacy on-premise data centre infrastructure.

ISS Australia was operating on ageing and hard-to-manage data centre infrastructure, which represented a significant risk to the business. ISS Australia was facing significant capital reinvestment costs with its existing server infrastructure approaching end of support, and its current environment was not able to provide the high availability capabilities needed to fully support the services being delivered to clients.

ISS Australia’s infrastructure made it difficult to complete backups and run comprehensive disaster recovery (DR) testing. Also, with ISS Group implementing a global cloud strategy, ISS Australia needed a cost-effective, consumption-based I.T. solution for its Australian and New Zealand operations to align with this global approach.

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The solution

Nexon worked with ISS Australia to design a simplified consumption-based I.T. service and formulated a business case and return on investment (ROI) model that was reviewed and approved by ISS’s global consultants in Copenhagen.

The solution entailed migrating ISS Australia’s production, backup and DR environment from its on-premises infrastructure to private cloud – Nexon’s Agile Business Cloud – providing centralised virtual services with the flexibility and scalability needed, connected via Nexon’s highly secure and high-performance network. Nexon manages this environment to ensure performance goals and SLAs are met across all services.

The benefits

By migrating to Nexon’s private cloud, ISS Australia achieved on its key goals to avoid capital reinvestment costs and introduce high availability data centre services. ISS Australia is saving 25% over five years on its I.T. operational costs, and has created greater administrative efficiencies by consolidating its I.T. hardware and services vendors.

By removing both the cost and effort required to maintain infrastructure and associated services, ISS Australia has now more time and budget to concentrate on higher-value projects, deploy services faster, become more agile and mobile, and deliver seamless customer experience. ISS Australia’s operations have become more agile, flexible and scalable, providing the ability to rapidly adapt and change as business needs change in Australia and New Zealand.

The migration was very smooth, with not one roll-back. We had very good project management from Nexon, who supported our own team really well. Nexon proved themselves as we had no significant issues throughout the project!

~ Luke O’Brien CIO, ISS Australia


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