Noosa Shire Council had to deliver an excellent user experience at every site, whether it was a council office, a public library or an aged-care facility, the council trusted Nexon to take the pressure off its internal staff and get the job done right.
In January 2014 Noosa Council officially split from Sunshine Coast Council and, inevitably, ICT issues arose. Noosa Council worked with Nexon to take the leap into the cloud in 2014 – and they haven’t looked back.
The challenge
The council needed new telephony services, improved database management, a complex, multiple-site structure and the flexibility to expand. The existing system was antiquated, with servers located in outdated computer rooms, with no climate control, running a complex jigsaw of old and new software that often fell three to five years behind new releases.
The solution
- Hosted unified communications utilising Skype for Business
- An agile business cloud to offer scalability, availability and performance
- Fully managed MPLS network and security
- Backup & disaster recovery support
The benefits
By taking the key service areas and delivering them as a single managed service, Nexon has provided Noosa Shire Council with a complete network and unified communication solution, offering greater functionality, improved TCO model, as well as the agility to be flexible with a dedicated data centre and a guaranteed service.
- No equipment housed on premise, reducing maintenance and capital costs
- Automatic backup and watertight disaster recovery
- Guaranteed support 24/7 from expert staff
- Automatic upgrades to the best industry standards
- Data storage in dedicated data centres
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