integratedliving Australia is a not-for-profit, leading provider of health and wellbeing services for older Australians in regional, rural and remote communities. They’re focused on supporting older people to achieve better health outcomes so they can live, feel and be well where they choose. To provide this level of care, integratedliving Australia employs over 1200 professionals who assist over 20,000 people throughout the year.
The challenge
integratedliving Australia was facing increased workforce numbers on top of a shift to hybrid working arrangements. After an initial review, Bob Karac, Head of ICT Operations at integratedliving Australia, identified 3 key areas for improvement. These included ageing on-premises infrastructure, a lack of device management, and a service desk function that was limited by time and resources.
The solution
Collaborating closely with the team at integratedliving Australia, Nexon upgraded the company to an Infrastructure-as-a-Service model. To further support their digital transformation journey, a tailored end-to-end device management was also implemented.
Nexon took a strategic approach from start to finish, ensuring the challenges and change management components were understood to provide a seamless transition.
The benefits
All aspects of the solution are focused on removing operational burden from integratedliving Australia while ensuring they can achieve their digital transformation goals. As a result of the infrastructure upgrade and device management service, they can now focus on their core business strategies for growth.