Enterprise Service Management solutions for Australian organisations
Enhance your organisation’s processes with our expert ServiceNow Service Management solutions and services. Our skilled team drives efficiency and automation, unlocking new possibilities with intuitive experiences.
How can we help?
We understand that many organisations face inefficiencies due to legacy systems, siloed services and manual processes.
- Are you struggling with unorganised processes and looking to drive better productivity across your organisation?
- Do you face challenges with limited support and need a platform to deliver better service for managing workflow, with rich data and insights?
- Are you finding it difficult to make informed decisions due to a lack of insight?
Whether you’re upgrading digital processes, modernising outdated practices, or transitioning to a modern enterprise service management platform, we’re your trusted partner for end-to-end support and expertise.
Combine all siloed workflows into a seamless digital platform, enabling your organisation to:
Remove legacy complexities
We streamline your operations by integrating with your existing systems, reducing friction, and allowing your team to focus on strategic projects instead of outdated technology.
Reduce cost and drive growth
We help you to minimise costs by automating repetitive tasks. This solution accelerates workflows, and uncovers new growth opportunities, paving the way for sustainable, profitable expansion.
Enhance customer experience
We help you to gain deeper insights by simplifying team monitoring, empowering managers to identify productivity trends, improve support, and ensure every team member is set up for success.
Integrate real-time monitoring
We help enable real-time monitoring of workflows across your organisation, providing visibility into operations. With proactive alerts and actionable insights, you can resolve issues before they escalate and keep your organisation running smoothly.
Our solutions
Accelerate positive change with our end-to-end ServiceNow services
Advisory Services
We help you define, design and realise your ideal future state end-to-end.
Design Services
We help you with continual improvement and resourcing for ongoing platform operations.
Implementation
We are your implementation partner for the long haul. Our consultants help deliver seamless system integrations for a better overall experience.
Support
We support your evolving organisational needs whether it’s developing customer integrations or boosting productivity. We are your digital integration partner, committed to helping you achieve your goals.
Want to consider an option where it’s hard to justify the investment of your own platform?
Nexon can help support organisations with IT service management requirements. Contact us today, to discover what ITSM Lite could mean for your organisation.
Delivering a seamless total experience through integrated platforms
With deep expertise, we help our customers maximise their technology investments by integrating ServiceNow to other platforms. Imagine the possibilities with other products like Genesys PureCloud, Dynamics 365, supply chain, finance, and marketing software. Our solutions evolve your digital workflows, offer predictive analytics, leverage knowledge bases, and provide developer tools for greater experiences.
Bringing together the advantages of both platforms, our integration offers tightly integrated communication workflows, an enriched user experience, and enhanced features with intuitive usability.
Proven industry expertise
With a strong track record of implementing ServiceNow across various sectors in Australia, including Higher Education, Government, Media, Financial Services, Telecommunications and Utilities, we bring deep expertise to our partnerships.
Our team of highly certified professionals has successfully delivered over 250 enterprise service management projects, showcasing our capability to provide tailored, efficient solutions. Our long-term partnership underscores our mutual commitment to your success, where we prioritise accountability in delivering on our promises.
Why Nexon for ServiceNow
We are committed to helping our clients solve problems, address frictions and accelerate growth.
- We have rich experience and expertise across IT, HR, Finance, Facilities and the operating platform.
- We help to simplify your digital journey, integrating platforms and deploying tailored solutions to enable better and intelligent operations. With our dedicated Change Management Office (CMO) we ensure organisations achieve the advantages of technological transformation but also see the successful outcomes come to fruition with people-lead initiatives and an open dialogue. When managed correctly across the organisation - communication, training, support and risk mitigation - digital investments and innovation can be realised.
- We have deep industry expertise driving digital transformation through integrating ecosystems of technologies, strategically partnering with customers to deliver against outcomes (not projects and rate cards).
- We care about the outcome, we provide transparency in pricing and delivery and responsive support that drives continued optimisation.
Nexon Enterprise Service Management
Enterprise Service Management (ESM) brings all areas of your organisation together under a single service management platform. As a result, you can streamline your service delivery to increase operational efficiency and gain valuable insights into your day-to-day operations and demands.
Brochure
Our certifications
As a certified and accredited local and state government provider, CREST and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative solutions and service excellence
Frequently asked questions
What is Enterprise Service Management (ESM)?
Enterprise service management (ESM) extends IT service management principles beyond the IT department to every business function — including HR, Finance, Facilities, Legal, and Operations. Instead of each team running its own tools and processes, ESM brings them onto a single service management platform so requests, workflows, and reporting are consistent across the organisation.
How does Nexon deliver enterprise service management solutions?
Nexon delivers enterprise service management solutions through our ServiceNow practice. We start with advisory to understand your current environment, design the right workflows, implement the platform, and provide ongoing support and optimisation. With over 250 ESM projects delivered across Higher Education, Government, Financial Services, and more, our team brings deep expertise to every engagement.
What is the difference between ITSM and ESM?
IT service management (ITSM) focuses on managing IT services and support using best practices like ITIL. Enterprise service management takes those same principles — digitalworkflows, self-service portals, ticketing, and automation and applies them across al otherl departments including People Experience (HR), Facilities, Legal and more.
What is ServiceNow?
ServiceNow is a Cloud-based platform that provides software as a service (SaaS) for technical management support.
How can Nexon help you with ServiceNow?
Nexon offers a variety of enterprise service management solutions from implementation services, managed support services, and change management.
I have ServiceNow already, can you help to optimise my environment?
By engaging Nexon, we take the time to understand your business, help shape your vision and strategy by defining a roadmap, understand how you currently operate and any legacy customisations preventing you from maximising your investment in ServiceNow. With highly capable certified consultants, we can assist you with any work needed to realise this.
How do we know what modules to implement?
We understand where you are today, what are your business drivers, what subscription coverage you have or plan to have to scope out, sequence and execute on implementations. We overlay our project delivery with best practice governance to deliver outcomes that are secure, reliable and minimal disruptions with future upgrades in mind.
What Generative AI experiences does ServiceNow offer?
ServiceNow’s Now Assist is an AI-driven tool that enhances service delivery with capabilities like AI-powered search, virtual agent integration, predictive intelligence, case summarisation, task automation, TextToFlow/TextToCode creation, personalised assistance, and data insights, leading to higher productivity and better organisational outcomes.
What industries does ServiceNow cater to?
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare
- Logistics
- Manufacturing
- Not-for-profit orgsnisations
- Retail
- Service providers
- Telecommunications, Media and Technology
Get in touch with us today!
To learn more about leveraging our ServiceNow capabilities contact the Nexon team today.
Thank you for submitting your info.
One of our specialists will contact you shortly.
ServiceNow ®, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. All other company names and logos may be trademarks or registered trademarks of their respective holders.
Genesys ®, and the Genesys logo are registered trademarks of Genesys. All other company names and logos may be trademarks or registered trademarks of their respective holders.
Customer success stories and more
Nexon partners with Jemena to drive digital transformation for Jemena’s IT Service Desk system. Advancing operational efficiency and workforce productivity through comprehensive IT service automation.
Nexon Asia Pacific has been recognised as the Genesys APAC 2024 Digital and AI Partner of the Year at their APAC Partner Conference in Bangkok.
Griffith University partners with Nexon and ServiceNow to reimagine service delivery. Streamlining services and advancing operational gains with ServiceNow transformation.