Set yourself up for success now, and into the future, with a modern customer experience platform
Deliver connected experiences across your organisation with an adaptive and scalable platform.
Our team of experts work with you to create frictionless, integrated and intelligent customer and employee experiences that scale, to help you transform engagements.
Enrich relationships across all communication channels with a single Cloud contact centre solution delivered as a service, on a pay-per-seat monthly basis.
Whether you’re looking to simplify inbound or outbound requests or optimise your existing contact centre tools, Nexon has a flexible and comprehensive solution for your business.
Our contact centre solution, powered by Genesys Cloud, seamlessly connects customer interactions across every channel including, phone, email, live chat, social media and SMS.
The result? A comprehensive, omnichannel customer and employee experience.
- Delight customers – Simplify the way you connect with customers across channels, while delivering more personalised experiences
- Enrich employee experiences – Give your employees the information they need with an all-in-one application, boosting performance and productivity
- Optimise performance and customer experience with rich and real-time insights
Gain a competitive advantage with an impactful CX strategy. Exceed your customers’ and employee expectations with personalised experiences across channels.
- Improve customer insights
- Provide real-time analytics and dashboards to assist agent interactions
- Access feature-rich tools and platforms to reduce call wait times
- Personalise your customer experience
Leverage our expertise to build customer and employee experiences that scale.
With an adaptable platform, you can gain the agility and flexibility to meet your customers where they are and deliver exceptional experiences.
Our contact centre services include:
CX Strategy & Roadmap
We design, deliver and scale your ideal customer and employee experience together.
- Benchmarking
- Analytics as a Service
- Contact centre health-checks
- End-user adoption and process management
Contact centre optimisation
We implement your desired future-state CX roadmap to deliver the experiences and productivity benefits regardless of your users’ or customers’ location.
- On-premise to Cloud migration
- Workforce engagement management deployments
- Speech and text analytics
- Managed services and support
Integration services
- CRM
- WFM
- Voice/Telephony
Robotic Process Automation (RPA)
Automated responses and triggers while optimising resources and optimising average call durations.
- Automation of routine contact centre tasks
Artificial intelligence
Optimised customer journeys and measured CX with AI-powered insights and intelligent insights, to meet and predict future trends and needs.
- Chatbot
- Conversational AI
Knowledge management
Centralised call centre support information in one accessible platform, to keep teams aligned, and deliver better service and ROI.
- Knowledge Management (KM)
- Survey Solution (SS)
Why choose Nexon for CX?
Our CX consultants have the proven experience and expertise to deliver an integrated and digital solution that meets your evolving customer and organisational needs.
Experienced consultants
Our deep and broad expertise in delivering contact centre solutions, on-prem and in the cloud ensures the design of your solutions is aligned with existing systems and future plans.
Client happiness and success
Our integrated cloud centre solution helps organisations achieve success with unique, scalable and flexible solutions and a value-led approach.
Flexible Cloud deployment model
Our integrated Cloud contact centre solution delivers significant savings in service consolidation, plus game-changing improvements in customer experience and employee satisfaction.
Future-proofed solutions
We can deliver and support scalable platforms that integrate with emerging technology to allow agility when customer requirements change.
2022 Genesys Australian Partner of the Year Award
After achieving Gold Partner status with Genesys we were also honoured at their APAC Partner Conference with the Australian Partner of the Year Award for 2022. We will continue to strive to deliver the best service and support in transforming our client’s CX.
Brochure
Elevate your CX with Nexon
Case studies
Flick Anticimex
Australian Red Cross
MTC Australia
Digital-first policy paying off for MTC Australia through Nexon.
