Sydney, 17th June 2026 – Nexon Asia Pacific (Nexon) has been awarded two of the most prestigious accolades at the 2026 Genesys Partner Executive Summit in Thailand, taking home both ANZ Partner of the Year and APAC Innovation Partner of the Year.
The dual recognition reinforces Nexon’s leadership in delivering measurable, AI-driven customer experience (CX) outcomes and highlights its growing influence as a strategic technology partner for organisations across Australia.
The ANZ Partner of the Year award recognises Nexon’s consistent ability to translate technology investment into real business value. By combining deep expertise in Genesys Cloud with a consultative CX Advisory approach, Nexon supports organisations to modernise customer engagement, streamline operations, and improve performance across critical customer touchpoints.
This approach is particularly resonating with Australian mid-market and enterprise organisations navigating increasing pressure to deliver seamless, efficient, and compliant customer experiences.
The APAC Innovation Partner of the Year award highlights Nexon’s leadership in embedding AI-driven capabilities into customer engagement environments.
Through the integration of Genesys AI technologies, Nexon is enabling organisations to:
- Deliver more personalised, real-time customer interactions
- Automate processes intelligently to reduce operational friction
- Unlock deeper customer insights to drive continuous improvement
- Balance innovation with security, compliance, and service quality
“By confidently bringing AI into our customers’ environments, we’re enabling more personalised, real-time interactions while reducing friction across the customer journey,” Russell added.
“Importantly, the insights generated allow organisations to continuously refine how they engage, driving stronger outcomes with every interaction.”
The recognition reflects a broader shift in the Australian market, where organisations are prioritising AI-enabled transformation, operational resilience, and customer-centric innovation.
As organisations continue to navigate evolving customer expectations and regulatory pressures, Nexon’s approach provides a clear pathway to delivering secure, scalable, and future-ready customer experience platforms.
