Customer voices: Real stories, real impact

Discover how our solutions have transformed organisations and exceeded expectations.

Customer Voices: Real stories, real impact Discover how our solutions have transformed organisations and exceeded expectations.

We have helped a diverse range of customers transform their contact center experience, enhancing both employee and customer engagement.

Whether you aim to modernise your contact center, leverage the power of AI, or achieve better integration with existing tools, our solutions have empowered clients to realise their future vision today. See how we’ve revolutionised agent engagement on a day-to-day basis, bringing about significant improvements in efficiency and satisfaction.

Nexon Customer - Western Sydney University

Western Sydney University’s aging network of contact centres could no longer meet the communication demands of its expanding student population.

In 2022, the university transitioned its contact centres to the Genesys Cloud™ platform, with the help of their consulting and implementation partner Nexon, resulting in more efficient agents and significantly enhancing communication.

45%
reduction in abandoned calls
65%
improvement in average speed of answer
90%
customer satisfaction (CSAT) score
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Case study

From calls to connections: WSU’s strategic shift to digital-first student services

 
Nexon is Cerebral Palsy Alliance' partner
As a progressive contact centre operation, supporting clients and their families, donors and carers, we are always focused on future proofing our organisation and modernising our capabilities through new features and functions accessible with Genesys cloud technology - hosted on AWS.
Nathan Lightfoot CTO, Cerebral Palsy Alliance

You're in good company

Our team of experts work with you to create frictionless, integrated and intelligent customer and employee experiences that scale, to help you transform engagements.

Nexon is 2025 ServiceNow APAC Rising Partner of the Year - APAC
Nexon is 2025 ServiceNow Consulting and Implementation Partner of the Year - APAC
Nexon is 2024 Genesys APAC Digital and AI Partner of the Year
Nexon is 2023 Genesys Australian Partner of the Year
Nexon is 2022 Genesys Australian Partner of the Year
Nexon is 2021 Genesys Emerging Partner of the Year

Our partners

Nexon is a Genesys Partner
Nexon is a longstanding Microsoft Partner
Nexon is a ServiceNow partner
Nexon is Zoom partner

Unlock productivity and personalisation with our integrated Customer Experience and Employee Experience solutions. Powered by trusted expertise, we deliver intelligent, insightful experiences across a unified platform.

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Set yourself up for success now, and into the future, with a modern customer experience platform.​

Enrich relationships across all communication channels with a single Cloud contact centre solution

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