Customer voices: Real stories, real impact
Discover how our solutions have transformed organisations and exceeded expectations.
We have helped a diverse range of customers transform their contact center experience, enhancing both employee and customer engagement.
Whether you aim to modernise your contact center, leverage the power of AI, or achieve better integration with existing tools, our solutions have empowered clients to realise their future vision today. See how we’ve revolutionised agent engagement on a day-to-day basis, bringing about significant improvements in efficiency and satisfaction.
Western Sydney University’s aging network of contact centres could no longer meet the communication demands of its expanding student population.
In 2022, the university transitioned its contact canters to the Genesys Cloud™ platform, with the help of their consulting and implementation partner Nexon, resulting in more efficient agents and significantly enhancing communication.
reduction in abandoned calls
improvement in average speed of answer
customer satisfaction (CSAT) score
Case study
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Our team of experts work with you to create frictionless, integrated and intelligent customer and employee experiences that scale, to help you transform engagements.
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Unlock productivity and personalisation with our integrated Customer Experience and Employee Experience solutions. Powered by trusted expertise, we deliver intelligent, insightful experiences across a unified platform.
Discover more about our Xperience solutions and see how we can transform your Organisation today.
Unlock your organisations potential with AI
It’s time to deliver better experiences, powered by AI.
- Shape your future
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- Only then do our solution architects recommend best-of-breed technologies, completely tailor-made to your organisational needs.
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Elevate your business with Cloud Calling and integrated solutions: Our Roadmap to Unified Communications
Get a hybrid telephony or a Cloud calling solution designed and delivered to your exact need.
Set yourself up for success now, and into the future, with a modern customer experience platform.
Enrich relationships across all communication channels with a single Cloud contact centre solution