Queensland Department of Agriculture and Fisheries

How this government agency navigated challenges of remote work and evolving operational demands by modernising their communication system with Nexon.

Nexon Case Study – QLD Department of Agriculture and Fisheries

The COVID-19 pandemic changed the way businesses and government agencies operate in Queensland, with remote work becoming the norm. While this shift brought about new opportunities, it also brought about challenges related to maintaining productivity, ensuring customer service excellence, securing data, and effectively supporting a remote workforce. Led by Queensland Department of Agriculture and Fisheries, the collective recognised the need to modernise its communications system.

The challenge

The collective had been operating for a number of years on a legacy network that, while still fit for purpose, had its limitations and was nearing end-of-life. Acknowledging that this system would no longer be supported, Queensland Department of Agriculture and Fisheries resolved to seek a new unified communications system. The goal was to match the escalating requirements of a contemporary multi-agency organisation and enable seamless communication and collaboration across all regions and employee levels.

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The solution

Following a rigorous tender process by Queensland Department of Agriculture and Fisheries, Nexon Asia Pacific was chosen as the implementation partner to deploy Nexon Absolute, a Microsoft Teams phone system delivered as a complete managed service.

The benefits

By engaging Nexon to lead its communication modernisation, it enabled the collective to achieve:

Nexon’s commitment to oversee the entire transition and all future rollouts as a singular managed project resonated deeply with our vision. Their engagement with our technical business owners across all technology segments ensured a streamlined and efficient process.
Spokesperson
Queensland Department of Agriculture and Fisheries

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