A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
Delivering the Digital Contact Centre: Driving Deeper Customer Engagement
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In a period of rapid change, customers are demanding digital services like never before with 26 per cent relying on virtual assistants and chatbots
Why cloud computing is a marathon not a sprint
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Australian businesses collectively changed their modes of operation in 2020, reaching for the remote control & adopting cloud computing
Creating informed decision-making through cloud computing
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Moving to the cloud is a significant undertaking for any business – planning and implementing; adopting change across people, process and technology
How AI and automation is creating Contact Centre “Super Agents”
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Almost 50% of Australian Contact Centres looking to deploy workforce optimisation solutions in the next 12 months to leverage AI and automation
How the cloud fuels innovation in Contact Centres
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At the time of its conception in 2006, ‘the cloud’ challenged people with its abstract tangibility. Who would have predicted that fifteen years later almost all new technologies implemented into organisations would have cloud as their pillar?
How Contact Centres can leverage the ‘Work from Anywhere’ model in 2021
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In 2021 this model will remain a reality for agents with contact centres by leveraging technology to boost employee productivity and engagement.
Here’s how I.T. can lead Financial Services to solve challenges in 2021 and beyond
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So how do you as a financial services organisation leverage the power of technology in order to stay ahead of the curve, while also conforming to increasingly restrictive compliance and regulatory requirements?
How to deal with data management and compliance… whilst protecting your organisation from cyber-attacks
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There’s never been a more critical time to protect your data from cyber-attacks. Cyber-criminals are becoming increasingly sophisticated in their methods. This sophistication presents a challenge for the financial services industry, for whom data security is vital.
