Digital Innovation: The Changing Landscape of Customer and Employee Experience
As we move deeper into 2023, it is becoming increasingly clear that the evolution of technology is reshaping the landscape of the customer experience (CX) and employee experience (EX). Organisations worldwide are implementing strategic measures to stay abreast of these changes and to meet the ever-evolving expectations of both their customers and employees. The ongoing […]
How to use automation technology in CX to deliver on your KPIs
In the realms of service driven organisations, the reality of delivering against KPIs is a challenge with the perennial balancing act always driving us to do more and faster.
The productivity push – new ways to drive agent efficiency in contact centres
Organisations continue to explore new and innovative ways to deliver customer value, while look to balance agent satisfaction with efficiency goals.
Is bandwidth the innovation imperative you’ve been missing?
Board level conversations are shifting from inputs to outcomes, as organisations focus on a “value first” approach when it comes to the approval of new technology programs. Digital transformation initiatives, innovations and emerging technologies that could impact the organisation need to be able to show measurable results and impact, for investments to be approved.
Operational Technology Cybersecurity: Balancing Technology and People for Robust Protection
In today’s interconnected world, operational technology (OT) has become an integral part of most industries. From manufacturing plants and healthcare facilities to energy grids, these systems play a critical role in keeping the world running smoothly.
Struggling to manage documents? We’ve got the solution and you could already be paying for it!
Most of our customers are already enterprise level users of Microsoft Office 365. They will also have numerous disparate data sets and assets stored in different on-premise, cloud-based storage and file sharing solutions without any knowledge or traceability of which document is where.
Driving efficiency through modern workplace technologies
The onerous task of document control used to be owned by teams of people in an office, manually logging and documenting reams of paperwork. It’s hard to believe the impact that collaboration technologies such as Teams and SharePoint have made in such a short period of time.
Are your mission critical applications secure, protected and easy to restore?
Worried about the safety and security of your mission critical applications? Find out how to know, what to do, and options and support available to keep your organisation protected, performing and productive in the event of compromise.
Document control vs information architecture
Recent years have seen an explosion in document production with organisations and teams all over the world, working remotely, accessing multiple files, adjusting versions, tracking changes, hosting offline, storing in filesystems, adding to SharePoint, replicating in Teams. It’s no wonder our customers tell us they’re unsure of which documentation is kept where and who is in accountable for its control.
Is bandwidth the missing piece of your productivity puzzle?
It’s time to tackle the productivity puzzle. In this blog, we’re sharing five reasons our customers are increasing their bandwidth to drive productivity and efficiency gains across their organisations.