With support of your Unified Communications environment, the contact centre can deliver a better customer experience with Nexon Absolute.
Customer experience is a powerful competitive advantage, how does yours stack up?
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Competition in most industries and segments is getting hotter, and many small and medium businesses (SMB) are feeling it. We explore a few all too common scenarios of disjointed communications and some ideas on how to avoid them.
Skype for Business vs Lync. Take note of these key benefits.
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Skype for Business 2015 is certainly generating a lot of interest in the market place. What does it do that Lync 2013 did not do or did not do well? Find out more here.
The evolution of Lync
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Fifteen years ago, Microsoft launched MSN Messenger. Check out how this software has evolved to become today’s Microsoft Lync in this informative infographic.
Realising the potential of unified communications: you’ll never get there without integration
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According to Gartner, Unified Communications (UC) products including equipment, software and services are “those that facilitate the interactive use of multiple enterprise communications methods”. Get the full picture in this blog!
