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Nexon secures multi-million dollar IT services agreement with Ord Minnett

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Leading cloud and managed service provider Nexon Asia Pacific (Nexon) has secured a multi-million dollar multi-year agreement with Ord Minnett to transition the company’s existing IT services to a completely new technology stack without downtime.

Ord Minnett, a leading privately-owned wealth management firm with more than $35 billion in funds under advice, provides full-service stockbroking, financial planning, fixed interest products, market-leading platforms and reporting, superannuation, retirement and estate planning.

With more than 400 staff spanning 12 locations, Ord Minnett were looking for a trusted partner that could plan and implement a reliable, secure and scalable solution that would transition the company’s entire technology stack with care, ensuring no disruption.

Following the recent acquisition announcement by Ord Minnett of wealth management firm E.L&C Baillieu, it is also vital for the technology to set the right foundation for future scale and growth.

Ord Minnett Chief Operating Officer, Philip Chu said the transition ran “very smoothly” and without issue.

“We knew the IT transition would be a big task, especially with how vital it was for this to take place without any downtime whatsoever. Any single moment without our team having full access to the phones, our clients and the market, we have no business,” Mr Chu said.

“We chose Nexon because we wanted a transitional approach that would be done with care by a company that not only gets what we do, but a team that we could trust to handle any situation that arises.”

Ord Minnett had to find a suitable partner that could provide a new network and SD WAN, hosted infrastructure, unified communications, managed IT (including a refresh of all hardware), a complete managed modern workplace solution and a level one service desk.

Kicking off the project, involved a significant amount of collaboration between Nexon and Ord Minnett. Each company had over a dozen team members dedicated to the transition, working non-stop for an 8-month period, including throughout the COVID-19 pandemic.

The extremely scalable system has now gone live, with Nexon transitioning the technology stack over a weekend to ensure no downtime.

Nexon Chief Executive Officer Barry Assaf said Nexon was unique in its ability to provide all technology streams and skills required to be the trusted IT partner Ord Minnett needed.

“Nexon is proud to be working with Ord Minnett to deliver a comprehensive technology solution that touches all of our managed services offerings. Through the strength of our partnership and team expertise, we have combined our joint capabilities to deliver an end-to-end solution that provides their business with a real competitive edge,” Mr Assaf said.

“The strategic planning and change management practices put in place by Nexon to ensure the successful outcome for this complex project has been remarkable. Our team has set the foundation for their entire IT environment to ensure Ord Minnett is extremely scalable, with the right technology in place to suit current operations and the company’s future vision and strategy.”

The multi-year agreement expands Nexon’s footprint in the financial services sector and demonstrates the extensive service offering provided by the leading IT provider, delivering an evolving portfolio of existing solutions from network, unified communications, cloud services, service desk and modern workplace.

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