Hunter New England and Central Coast Primary Health Network (HNECC PHN) coordinates vital healthcare for 1.3 million Australians. To keep delivering on that mission, they needed a digital platform to match. With Nexon, they found a partner to help build it, ahead of schedule and under budget.
HNECC PHN coordinates healthcare services across a diverse region from coastal towns to remote rural communities.
The not-for-profit organisation works to ensure people can access the care they need – whether that’s a GP in a country town, a mental health service on the Central Coast, or a First Nations health provider in the New England tablelands
The challenges
- Outdated legacy CRM
- Fragmented data across systems
- No single source of truth
- Limited security and authentication
- System not scalable or customisable
The solutions
- Microsoft Dynamics 365 CRM
- Marketing and events management
- Enterprise-level security
- Managed support and advisory
The outcomes
- Delivered early and under budget
- 62,000+ records managed
- 60% staff adoption
- 7,000 email subscribers
The Nexon team was crucial, they managed requirements gathering, handled the admin side. If we needed security groups, for example,
they’d step in and help. We just reviewed the system; we didn’t touch
the development side at all.
Suzzwal Shrestha
Business Systems Improvement Coordinator/PM for the project at HNECC PHN
