The Epilepsy Foundation, a partner of the Epilepsy Smart Australia Program (ESAP), provides life-changing services to hundreds of thousands of individuals and families living with epilepsy. With the sobering statistic that 4% of the population will have epilepsy at some stage of their life, working to provide support, raising awareness and reducing stigma around epilepsy remains as vital as ever.
The challenge
The Epilepsy Foundation and Epilepsy Smart Australia Program Partners faced a significant challenge in uniting six state-based organisations to deliver consistent, high-quality care across Australia. Ensuring equitable support for individuals living with epilepsy became a complex task as each state was independently operating its own systems. The goal was to find a solution that would bring together these organisations and provide uniform services nationwide, regardless of location.
The solution
They partnered with Nexon to bring this vision to life, implementing national transformation through a comprehensive range of solutions:
- Microsoft Dynamics 365 CRM
- Nexon’s CharityPoint Solution
- Microsoft 365 integration
- Centralised client management system
- Migration to modern cloud infrastructure
- Managed services and support
The benefit
This transformation breaks down geographical barriers, connects people with support, and shows how technology empowers organisations to expand their impact.
- Improved nationwide service consistency
- Integrated client data and service delivery
- Increased operational efficiency
- Strengthened data security
- Unified data for AI innovations
Case study 
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