Your trusted technology partner, supporting your organisation with scalable, and reliable managed IT services.
Whether you’re a growing mid-tier or an enterprise organisation, Nexon can act as an extension of your team—providing the expertise and resources you need to thrive. From end-user support to cutting-edge IT solutions like Device-as-a-Service (DaaS), we ensure your technology ecosystem remains agile, secure, and future-ready.
Designed for organisations seeking IT support and operational efficiency, our Service Desk team offers a centralised point of contact for issue resolution, technical support, and ongoing IT governance.
Short on IT expertise? Our team of specialists are ready to step in as a safe, reliable extension of your own team. Backed by extensive knowledge and a commitment to excellence, we ensure your systems are supported at every level.
Navigating the complexities of tomorrow’s challenges can be tough without the right resources to stay updated on infrastructure and market shifts. Coupled with the need to cut costs, mitigate risks, boost productivity, and ensure scalable infrastructure support, it can feel overwhelming.
Nexon’s service desk team is here to help. We take on the daily IT management tasks, freeing your team to concentrate on what truly matters to your organisation, users, and customers. Let us handle the IT, so you can focus on driving success.
We provide your team with timely IT support whenever they need it. Our comprehensive end-user support includes:
With our 24X7X365 support, your team can stay focused and productive, knowing that their IT needs are in capable hands with defined service levels and response accountability.
Facility services leader gains the flexible, high availability cloud platform it needs for future success. Made possible with Nexon Asia Pacific.
How a leading pest control and hygiene company embraced digital transformation with Nexon to enhance productivity and enable growth.
Better connectivity and tools improve outcomes for childcare provider with the help from Nexon Asia Pacific.
We provide comprehensive IT support that includes service desk, cloud services, network management, unified communication and cyber security solutions, all designed to keep your organisation running smoothly.
We work across a wide range of industries, including higher education, healthcare, finance, not-for-profit, and retail and much more. Our solutions are tailored to meet the unique demands of each industry.
Yes, we provide field coverage and can manage complex requirements for organisations with multiple location.
Yes, our services are highly flexible. You can reach out to our team of experts to discuss your organisations needs and find the most suitable solution.
We follow industry-standard best practice guidelines to ensure the highest level of service delivery. Our Managed Services are based on ITIL (Information Technology Infrastructure Library) best practices. For project management, we adhere to PRINCE2 (Projects In Controlled Environments) and Agile methodologies. We also incorporate PROSCI ADKAR for change management. We deliver via structured project execution frameworks and enhanced service delivery workflow to ultimately deliver better results for our clients.
We align with various security frameworks and regulations such as the ASCS’s Essential 8. Our security practices are based on industry standards and regulations, including GDPR, NIST, and SOC2.
Yes, we are ISO27001 and ISO9001 compliant and we ensure that we adhere to the highest standards of information security management.
Our core service desk team is located at our head office in Summer Hill, Sydney with teams also in Brisbane, Gold Coast, Newcastle and Melbourne
Our Service Desk team are experts in a wide range of technologies, including networking, cloud solutions, unified communications, cyber security, and software troubleshooting. They are trained to handle everything from IT issues to complex system configurations. We also continually invest in skill development to keep our team up-to-date and equipped.
Yes, we offer flexible support models, and we adapt our approach to suit your organisation’s needs, industry requirements and budgetary considerations.
We provide ongoing training both onshore and offshore teams, standardising support protocols, security and use advanced managed systems to maintain visibility across all interactions. We also implement regular audits and feedback loops to maintain high service standards.
We offer multiple convenient channels for our customers to access our support teams, including phone, email, or via direct access to our online portal, ServiceNow.
How do you ensure that insights are gained and actions taken from such feedback?
We actively solicit feedback from customers through follow-up emails, surveys, and direct communications. For every support interaction completed or as part of an agreed CSAT cadence, we ask for full transparency and welcome feedback to enable proactive and fast resolution of issues with a view to refine, improve and better our overall customer service experience.