How the Cloud fuels innovation in Contact Centres

At the time of its conception in 2006, ‘the cloud’ challenged people with its abstract tangibility. Who would have predicted that fifteen years later almost all new technologies implemented into organisations would have cloud as their pillar?

How Contact Centres can leverage the ‘Work from Anywhere’ model in 2021

In 2021 this model will remain a reality for agents with contact centres by leveraging technology to boost employee productivity and engagement.

Here’s how IT can lead Financial Services to solve challenges in 2021 and beyond

So how do you as a financial services organisation leverage the power of technology in order to stay ahead of the curve, while also conforming to increasingly restrictive compliance and regulatory requirements?

How to deal with data management and compliance… whilst protecting your organisation from cyber-attacks

There’s never been a more critical time to protect your data from cyber-attacks. Cyber-criminals are becoming increasingly sophisticated in their methods. This sophistication presents a challenge for the financial services industry, for whom data security is vital.

How to reduce IT cost without impacting cyber security

Your organisation has successfully weathered the storm that was 2020 and is now aiming to recoup both IT investments and business losses.

Three ways to optimise IT and cyber security

Three things organisations can do now to optimise their IT investments and secure themselves against cyber attack

Valo Connect & Nexon – uniting Teams & digital tools

2020 has been a turbulent ride for many, especially for businesses forced to completely adapt by overhauling their processes to stay afloat. The landscape has drastically changed for a standard workplace within just a few short months, so there has never been a more vital time to look at better ways of keeping your team […]

Five steps to move legacy apps to the cloud securely

Cloud adoption rapidly ramped up during 2020 to accommodate remote work, with 92 per cent of organisations now using cloud applications.

How to apply technology to accelerate your business

In the post-pandemic world, organisations that have adopted digital transformation will have a first-mover advantage

Stories from survivors – lessons to learn from cyberattacks in 2020

Organisations around the world face increasing security challenges, from phishing and malware attempts to denial of service attacks and more.