Whether you’re looking to simplify inbound or outbound requests or optimise your existing contact centre tools, Nexon has a flexible and comprehensive solution for your business.
Our contact centre solution, powered by Genesys Cloud, seamlessly connects customer interactions across every channel including, phone, email, live chat, social media and SMS.
The result? A comprehensive, omnichannel customer and employee experience.
With an adaptable platform, you can gain the agility and flexibility to meet your customers where they are and deliver exceptional experiences.
We design, deliver and scale your ideal customer and employee experience together.
We implement your desired future-state CX roadmap to deliver the experiences and productivity benefits regardless of your users’ or customers’ location.
Automated responses and triggers while optimising resources and optimising average call durations.
Optimised customer journeys and measured CX with AI-powered insights and intelligent insights, to meet and predict future trends and needs.
Centralised call centre support information in one accessible platform, to keep teams aligned, and deliver better service and ROI.
Our CX consultants have the proven experience and expertise to deliver an integrated and digital solution that meets your evolving customer and organisational needs.
Our deep and broad expertise in delivering contact centre solutions, on-prem and in the cloud ensures the design of your solutions is aligned with existing systems and future plans.
Our integrated cloud centre solution helps organisations achieve success with unique, scalable and flexible solutions and a value-led approach.
Our integrated Cloud contact centre solution delivers significant savings in service consolidation, plus game-changing improvements in customer experience and employee satisfaction.
We can deliver and support scalable platforms that integrate with emerging technology to allow agility when customer requirements change.
After achieving Gold Partner status with Genesys we were also honoured at their APAC Partner Conference with the Australian Partner of the Year Award for 2022. We will continue to strive to deliver the best service and support in transforming our client’s CX.
Digital-first policy paying off for MTC Australia through Nexon.