We’re living in unprecedented times which are causing a Working From Home (WFH) revolution.
Whether state or federal mandated, or precautionary measures implemented by boards and leadership teams, businesses of all sizes are rapidly rethinking where their staff are physically located.
But shifting to WFH this quickly and amid so much uncertainty is introducing complex challenges across operations.
How do you navigate through uncertainty?
How can you deliver the service excellence your customers expect even though staff are in their homes? How do you maintain your company culture and unify your teams when your staff can’t interact in person? And how does your technology ensure productivity and collaboration for your staff all based in their separate homes?
Leaders need to guide their businesses through uncertainty and rapidly shift into the future with secure and functional remote working solutions.
That’s why here at Nexon our comprehensive offerings ensure secure remote working solutions for your people to ensure the continuity of services for your organisation.
Empower your remote workforce to thrive
We can help you transform your business from simply surviving to actually thriving during periods of uncertainty. Working with you as an extension to your team, we can help you to:
Collaborate anytime, anywhere
With your staff and your customers all engaging with each other remotely, you need a reliable solution to enable collaboration from home environments. Microsoft Teams enables you to work remotely without feeling remote. Meet, call and collaborate any time, from anywhere. We’ll support deployment and transition your telephony and voice services to Microsoft Teams.
Deliver unbeatable customer service, no matter what
You’re known for your unbeatable customer service. Maintaining service excellence levels means transitioning your whole customer engagement framework. With your ‘Anywhere Call Centre’, which is essentially a Cloud-based Contact Centre, now operating from laptops at home, the next level is enhancing and securing operations. Accessible from virtually anywhere, transform your customer service interactions through voice, email, social media and the web. An effective and efficient Cloud-based Contact Centre solution can enhance team productivity, increase customer satisfaction and improve reporting.
Protect your data, no matter where it is accessed
You need to protect your data no matter where your workforce uses it without the need to be connected to an office network or VPN. You need a fast and effective security protection solution against cyber threats, such as malware, phishing and ransomware. You need a cyber security solution that goes beyond and delivers real-time visibility of any roaming devices that may already be affected, blocks and prevents users from connecting to malicious domains and protects users connecting through public WiFi without the need to connect to the corporate VPN.
Develop Skillsets for the 'new normal'
WFH introduces new challenges with the most practical being many of, if not all, your staff have never worked remotely. Whether learning how to leverage Microsoft Teams to collaborate more productively or reducing risk by enhancing your employees’ cyber awareness as they work from home, we can help you empower your workforce for the ‘new normal’.
Access the data you need, at the speed you need it
Providing your teams with the tools they need to stay productive and in touch while working from home means enabling their fast access to data. Whether your infrastructure is on-prem or in Nexon’s cloud, we can help you consider your bandwidth and remote VPN requirements to enable a better end user experience, anywhere anytime. We’ll guide you through priority solutions to consider to empower and enable your workforce for the next six months, such as SD-WAN and virtual desktops. Beyond this, we’ll support you to start planning for the medium- and long-term, including exploring additional on-prem solutions or assessing the value moving to Nexon cloud would unlock for your remote workforce.
Gain productivity with modernised and automated businesses processes
Have you identified manual processes in your business due to the remote working environment we now face? Manual and time-consuming processes can affect efficiencies and productivity, which can impact profitability.
We can help you streamline processes, automate tasks and bring all your data together, allowing you to collect, manage and distribute content to your remote workforce. Modernise and accelerate your business processes with a secure platform, which can be used across your entire organisation.
We're there for your dynamic business
Amid all the uncertainty across the business landscape, we’re there to support your dynamic business to improve performance. We work with you to develop the right sourcing strategies, technology platforms and solutions to ensure the fit for your business outcomes through managed services.
Whether it’s whole-of-business or partial, our transparent, flexible delivery and commercial engagement models reduce costs whilst providing reliable and continued performance and improvements.
Our comprehensive offering includes:
Managed IT Services
Access round the clock IT expertise and support to increase productivity and end user satisfaction.
With our Managed services you also benefit from improved compliance throughout legislative and regulatory changes.
Our Managed Security Services are scalable, flexible and tailored to your needs. Our comprehensive services include perimeter, email, endpoint and cloud security, enabling the safe use of applications.
Managed Cloud Services
Our Cloud Services and Solutions offer the right mix of services and infrastructure to meet users’ expectations, now and in the future, in a fully hybrid cloud model.
Our high performance, secure networks and services combine best-in-class technology with integrated carrier access to unlock optimised, prioritised connectivity for you. Backed by fully redundant infrastructure we offer 24/7 management and monitoring.
We support your telephony, unified communications and contact centre environments – on-premise, off-premise or in a hybrid environment. We provide a suite of complementary managed services to ensure your communications and collaboration solutions operate efficiently and securely.
Our next generation Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions deliver real value to your organisation by enabling operations to run more efficiently with increased productivity and accessing information securely from anywhere, at any time with centralised, cloud-based data.
At Nexon, we understand the unique challenges faced by business leaders.
With 20 years of demonstrable experience delivering IT solutions, we empower medium and enterprise businesses as an extension to their teams. Our solutions help leaders run their businesses better, while our managed services deliver better IT experiences.
We know that every business is unique so our highly skilled staff will look after every aspect of your needs. We design, implement and support your entire IT environment – from the network infrastructure, to the telecommunications systems and applications, right through to the delivery to the desktop and the day-to-day support. Our commitment is to help you adapt in today’s highly dynamic marketplace.
Want to see the COVID-19 precautions we’ve taken for our own business?