Queensland Department of Agriculture and Fisheries

How this government agency navigated challenges of remote work and evolving operational demands by modernising their communication system with Nexon.

Nexon Case Study – QLD Department of Agriculture and Fisheries

The COVID-19 pandemic changed the way businesses and government agencies operate in Queensland, with remote work becoming the norm. While this shift brought about new opportunities, it also brought about challenges related to maintaining productivity, ensuring customer service excellence, securing data, and effectively supporting a remote workforce. Led by Queensland Department of Agriculture and Fisheries, the collective recognised the need to modernise its communications system.

The challenge

The collective had been operating for a number of years on a legacy network that, while still fit for purpose, had its limitations and was nearing end-of-life. Acknowledging that this system would no longer be supported, Queensland Department of Agriculture and Fisheries resolved to seek a new unified communications system. The goal was to match the escalating requirements of a contemporary multi-agency organisation and enable seamless communication and collaboration across all regions and employee levels.

Download the complete case study

The solution

Following a rigorous tender process by Queensland Department of Agriculture and Fisheries, Nexon Asia Pacific was chosen as the implementation partner to deploy Nexon Absolute, a Microsoft Teams phone system delivered as a complete managed service.

The benefits

By engaging Nexon to lead its communication modernisation, it enabled the collective to achieve:

Nexon’s commitment to oversee the entire transition and all future rollouts as a singular managed project resonated deeply with our vision. Their engagement with our technical business owners across all technology segments ensured a streamlined and efficient process.
Spokesperson
Queensland Department of Agriculture and Fisheries

More case studies

integratedliving Australia

Nexon empowers a leading Australian aged care provider to deliver better health outcomes with modern...
Read More

Flick Anticimex

How a leading pest control and hygiene company embraced digital transformation with Nexon to enhance...
Read More

CivicRisk Mutual

A complete network and security upgrade improve connectivity and risk management for the future of CivicRisk...
Read More
21st April, 2021 | Nexon

CivicRisk Mutual

A complete network and security upgrade improve connectivity and risk management for the future of CivicRisk Mutual members.
2nd April, 2021 | Nexon

Lowes

Lowes extends partnership with Nexon to future-proof how they securely connect and collaborate with staff and customers.
20th March, 2025 | Chris Sanchez

Pitcher Partners

20-year trusted partnership with Nexon drives innovation and growth for Pitcher Partners