Queensland Department of Agriculture and Fisheries

How this government agency navigated challenges of remote work and evolving operational demands by modernising their communication system with Nexon.

Nexon Case Study – QLD Department of Agriculture and Fisheries

The COVID-19 pandemic changed the way businesses and government agencies operate in Queensland, with remote work becoming the norm. While this shift brought about new opportunities, it also brought about challenges related to maintaining productivity, ensuring customer service excellence, securing data, and effectively supporting a remote workforce. Led by Queensland Department of Agriculture and Fisheries, the collective recognised the need to modernise its communications system.

The challenge

The collective had been operating for a number of years on a legacy network that, while still fit for purpose, had its limitations and was nearing end-of-life. Acknowledging that this system would no longer be supported, Queensland Department of Agriculture and Fisheries resolved to seek a new unified communications system. The goal was to match the escalating requirements of a contemporary multi-agency organisation and enable seamless communication and collaboration across all regions and employee levels.

Download the complete case study

The solution

Following a rigorous tender process by Queensland Department of Agriculture and Fisheries, Nexon Asia Pacific was chosen as the implementation partner to deploy Nexon Absolute, a Microsoft Teams phone system delivered as a complete managed service.

The benefits

By engaging Nexon to lead its communication modernisation, it enabled the collective to achieve:

Nexon’s commitment to oversee the entire transition and all future rollouts as a singular managed project resonated deeply with our vision. Their engagement with our technical business owners across all technology segments ensured a streamlined and efficient process.
Spokesperson
Queensland Department of Agriculture and Fisheries

More case studies

Noosa Shire Council

Noosa Shire Council worked with Nexon to take the leap into the cloud in 2014 – and it hasn’t looked...
Read More

Australia-based Financial Institution

Banking on innovation: How Nexon Asia Pacific unified IT service delivery following a major merger
Read More

MTC Australia

Digital-first policy paying off for MTC Australia through Nexon's integrated cloud-based Unified Communication...
Read More
6th October, 2021 | Nexon

Flick Anticimex

How a leading pest control and hygiene company embraced digital transformation with Nexon to enhance productivity and enable growth.
1st October, 2021 | Nexon

Noosa Shire Council

Noosa Shire Council worked with Nexon to take the leap into the cloud in 2014 – and it hasn’t looked back.
26th November, 2024 | Nexon

Queensland Department of Agriculture and Fisheries

Queensland government agency navigated challenges of remote work and evolving operational demands by modernising their communication system with Nexon.