The COVID-19 pandemic changed the way businesses and government agencies operate in Queensland, with remote work becoming the norm. While this shift brought about new opportunities, it also brought about challenges related to maintaining productivity, ensuring customer service excellence, securing data, and effectively supporting a remote workforce. Led by Queensland Department of Agriculture and Fisheries, the collective recognised the need to modernise its communications system.
The challenge
The collective had been operating for a number of years on a legacy network that, while still fit for purpose, had its limitations and was nearing end-of-life. Acknowledging that this system would no longer be supported, Queensland Department of Agriculture and Fisheries resolved to seek a new unified communications system. The goal was to match the escalating requirements of a contemporary multi-agency organisation and enable seamless communication and collaboration across all regions and employee levels.
The solution
Following a rigorous tender process by Queensland Department of Agriculture and Fisheries, Nexon Asia Pacific was chosen as the implementation partner to deploy Nexon Absolute, a Microsoft Teams phone system delivered as a complete managed service.
- Cloud-based unified communications
- 24x7 managed support
The benefits
By engaging Nexon to lead its communication modernisation, it enabled the collective to achieve:
- Streamlined IT infrastructure
- Improved flexibility, scalability, and agility
- Enhanced network connectivity
- Significantly improved employee engagement and experience