Facing challenging renewal terms and the need for greater agility, Australia’s largest not‑for‑profit health insurer partnered with F5 and Nexon to migrate and modernise critical member services infrastructure in just 29 days. Serving over two million Australians, HCF needed to address rising costs, performance challenges in health insurance claims processing, and operational bottlenecks such as extended upgrade and security patching timelines, while keeping reliability and uptime non‑negotiable.
With decisive leadership, streamlined governance and the right partnership, the team validated the approach, rehearsed migrations, and executed production cutover.
The result: improved transaction reliability, enhanced security, and simplified operations.
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Case Study
The challenges
- Legacy platform approaching end-of-life
- Commercial and operational constraints
- Extended security patching cycles
- Increasing complexity in support processes
The solutions
- Migration to F5 BIG-IP delivery platform
- Strategic partnership between F5 and Nexon
- Four-week phased migration
- Daily war rooms and parallel workstreams
The outcomes
- Improved transaction reliability and reduced timeouts
- Security patching accelerated from weeks to days
- Faster issue resolution and simplified management
- No unplanned downtime during migration
Disclaimer: Outcomes are based on HCF’s experience and may vary for other organisations.