Since its foundation, Griffith University has been committed to innovation and addressing critical social and environmental issues. Established in 1975, Griffith’s pioneering approach encompasses modern Asian studies, environmental science, support for First Peoples, social justice, and sustainable practices to name a few.
The challenge
Griffith University faced significant challenges in delivering services efficiently and effectively to its students, staff, and researchers. The university’s service delivery was fragmented, relying on multiple unconnected systems that failed to meet the user experience expected of modern platforms.
The solution
To deliver on Griffith’s strategic ESM vision of “easy to access, easy to use services”, an extensive procurement process was undertaken. Nexon Asia Pacific (Nexon) was selected due to their proven practical experience in the Higher Education sector, qualifications, and alignment with Griffith’s partnership approach.
The outcome
A holistic enterprise service delivery model, improved customer and fulfiller experience, greater operational efficiency and enhanced decision making supported by enterprise service metrics.