As one of Australia’s leading food franchisors, Craveable Brands owns four loved Australian brands: Red Rooster, Oporto, Chicken Treat and Chargrill Charlie’s. Its franchise network supports over 400 small business owners and serves over 1 million customers weekly through a workforce of 12,500+ people.
When it came time to upgrade its technology foundation, Craveable chose to renew and strengthen its partnership with Nexon Asia Pacific and Cisco Meraki after a highly competitive tender process.
The challenge
Craveable Brands has experienced significant growth in recent years. However, this expansion has brought to light a series of challenges that have hindered the company’s ability to scale effectively and maintain operational efficiency. Some of the key challenges include:
- Legacy IT limiting efficiency and support
- Unpredictable costs from 4G backup
- Need for improved security and reliability
- Growing digital ordering and delivery
The solution
To overcome its IT challenges and support continued growth, Craveable Brands implemented a series of innovative solutions designed to enhance efficiency, security, and scalability. Key solutions deployed include:
- Cisco Meraki cloud switching and WiFi with secure network segmentation
- nbn® access with optimised 4G backup
- Enterprise licensing for predictable costs
- Proactive managed services and support
- Microsoft Teams unified communications
- Integrated meeting rooms
The benefits
The deployment of these solutions resulted in several key outcomes that have significantly enhanced Craveable Brands’ operations and positioned the company for future success. These outcomes include:
- Maintained technology costs while modernising infrastructure
- Improved network reliability and security
- Simplified management and billing
- Enhanced support with direct store engagement
- Platform for future digital innovations
Case study 
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