A major Australian rail transportation organisation manages one of the nation’s largest rail networks, connecting cities, regional communities and ports across multiple states. As the organisation delivered large-scale rail infrastructure projects and expanded its workforce, it partnered with Nexon to transform 17 separate onboarding processes into a single streamlined workflow, creating a scalable foundation for future workforce growth.
The organisation plays a critical role in Australia’s rail transportation sector, maintaining and operating infrastructure that enables freight and passenger operators to move people and goods across the country.
As major infrastructure programs progressed and workforce requirements increased, the business recognised that efficiently onboarding employees and contractors was becoming increasingly important to operational success.
The challenges
- 17 separate onboarding processes
- Up to 10 separate approval forms
- Hard-copy forms and ad-hoc email processes
- No central visibility or reporting
- Manual coordination between business and IT
The solutions
- ServiceNow Order Guide consolidates workflows
- Flow and IntegrationHub
- Single approval cascading automatically
- Sequenced task management
- Real-time progress dashboard
The outcomes
- 17 processes replaced by one form and approval
- Faster onboarding with less admin
- Full visibility across every onboarding
- Ongoing strategic advisory support
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