Nexon
Xperience
Unify CX, EX and ESM, with real-world AI and change management to boost productivity, personalisation, and platform value.
Unified and compliant CX,
EX and ESM — all to the power of Nexon.
Realising the promised competitive edge in CX, EX and ESM from platforms like Genesys, ServiceNow, Microsoft Dynamics and others can be difficult. Without integration, orchestration, and adoption — and despite AI enhancement — CX, EX and ESM can underperform.
Nexon unifies CX, EX and enterprise platforms through a single, advisory-led service with Xperience. We leverage AI and automation to empower your leaders with the roadmaps, insights and adoption strategies to truly unlock personalisation and productivity.
Backed by a team of Nexon experts — and expert across your enterprise tech stack — employee workflows will be frictionless, personalised customer experience seamless, and delivery transformation painless. All AI-enabled to improve in real time — and all to the power of Nexon.
Empowering performance across your CX
and contact centre.
CX performance
Consistent, high-quality support across every channel, team, and touchpoint. Our automated orchestration helps lift CSAT, reduce time-to-resolution, and drive CX performance.
Frictionless support
Unifying tools and workflows to remove delays between customer need and resolution — for fewer handoffs, less repeat effort, and customer service experiences that feel fast, intuitive, and personal.
Insights and impact
Move from reactive to real-time decisions, unlocking live data from across platforms. We build the insights for agents, teams and leaders to resolve, anticipate, and run proactive CX service.
Proactive CX
We help your teams anticipate issues before they become problems — using real-time data, sentiment, and journey signals to trigger timely interventions for on-track and satisfied customers.
Make internal service delivery
and EX your unfair advantage.
Streamline workflow
Eliminate friction accessing HR, finance, IT, and operations support. Nexon redesigns service pathways to reduce handoffs, delays, and duplicates — and for better user and employee experience.
Cross-platform flow
Disconnected systems become coordinated flow — linking customer service, business units, and operational teams. Less swivel-chairing between tools, and more measurable value.
Increase ROI
Extract full potential from platforms by lifting adoption, reducing manual handoffs, and driving value from underused features to increase ROIs on your CX, EX and automation stack.
Orchestrated experience
Break silos across CX, EX and ESM by unifying platforms like Genesys, ServiceNow and Microsoft Dynamics, with our engineering service experts.
AI-powered automation and
change management expertise.
Intelligent automation
Incorporate automation across CX, EX and ESM with intelligent virtual agents and self-service automation to reduce bottlenecks, streamline workflows and turn experience into intelligence.
Adoption-first delivery
We make sure transformation goes past implementation. Our advisory team help plan, launch, and embed AI and automation with structure and momentum — so change sticks, spreads, and scales.
Performance engineered
We transform platform potential into measurable operational success — configuring AI-powered tools to align with how your organisations runs, and supporting adoption through real-time data, training, and service refinement.
Process born from experience — and built around your organisation.
Align
1-2
weeks
Planning and foundations
- Project kickoff and stakeholder RACI
- Workshop planning and scope definition
- Governance setup, roles and goals
Design
2-6
weeks
Agile platform configuration
- Workshops and user co-design
- Architecture, validation and risk assessment
- Sprint builds aligned to operations
Supercharge
4+
weeks and ongoing
Change and optimisation
- Testing, training and go-live migration
- Change management to drive adoption
- Support setup and ongoing improvement
Why Nexon?
The right mindset
We design for change that sticks — focused on adoption, experience, and real productivity gains
- People-first, outcome-focused
- Collaborative and experienced
- Change management-focused
The right stack
We bring platforms, people and workflows together — to unlock value across CX, EX and ESM
- Unified across major platforms
- Front, middle and back office
- Scalable for AI and automation
The right people
Experts across CX, EX and ESM — focused on adoption and real outcomes, not just implementation
- Experts across CX, EX and ESM
- Engineers building for outcomes
- Sprint-capable advisory teams
Nexon Xperience in action
Western Sydney University’s aging network of contact centres could no longer meet the communication demands of its expanding student population.
In 2022, the university transitioned its contact centres to the Genesys Cloud™ platform, with the help of their consulting and implementation partner Nexon, resulting in more efficient agents and significantly enhancing communication.
Partnerships powering experiences
