Nexon Asia Pacific awarded emerging partner of the year by Genesys

Nexon Asia Pacific (Nexon) has recently been awarded the APAC Emerging Partner of the Year award at the 2021 Genesys Annual Partner conference in recognition of its outstanding performance and potential to grow and deliver exceptional customer experiences leveraging Genesys Cloud CX.

The emerging partner of the year award is given to a Genesys partner that has been recognised for strong performance in sales and business development. As the emerging partner of the year, we have demonstrated our achievement to meet business objectives whilst also servicing the needs and outcomes of our clients for feature rich cloud-based Contact Centre solutions.

“We are thrilled to be recognised at the Annual Partner conference for this exceptional achievement and partnership which has enabled us to provide better customer and user experiences through cloud-based solutions,” said David Russell, General Manager of Managed IT Services.

“This distinction highlights our growth potential to deliver more integrated contact centre solutions, the value of our partnerships with Genesys, and our unwavering commitment to deliver the best outcomes for our clients. We congratulate all those at Nexon involved in this achievement,” added Mr Russell.

Nexon’s skills and capabilities across a full suite of Customer Experience solutions offer clients a unified way to future proof customer engagements. Powered by Genesys Cloud CX, Nexon has been assisting mid-market and enterprise organisation leverage the advantages of technology to empower agents, improve productivity, future proof Omni-channel interactions and conversations in today’s online world.

“We recognise Nexon’s commitment to enable companies to deliver exceptional customer experiences,” said Mark Buckley, Vice President, Australia and New Zealand at Genesys.

“With Nexon and Genesys Cloud CX, businesses have the capabilities to help organisations in their digitisation and business transformation journey,” adds Mr Buckley.

Earlier this year Nexon announced the record time delivery of Flick Anticimex transformation to a cloud based Contact Centre environment.