Case Study

NSW Trustee & Guardian

State Government agency undergoes digital transformation to launch new Online Wills Lodgement System.

NSW Trustee & Guardian (NSWTG) has undertaken a fundamental digital transformation of its core client relationship and knowledge management systems employing the assistance of Nexon Asia Pacific.


The situation

NSWTG had relied on a siloed, complex and disparate set of processes and systems that made it difficult for staff to create, manage and update planning ahead documents.

In addition to cumbersome, paper-based administrative processes, it was difficult for staff to maintain currency and consistency of the documentation.

The solution

Nexon has designed a centralised, scalable and innovative cloud-based platform based on Microsoft Dynamics 365 in which NSWTG can continue to leverage and migrate many other business workloads well into the future.

The benefits

  • Ensuring currency and consistency

  • Access from any device, anywhere

  • Improved client experience and greater client demand

  • Improved future vision
We are looking forward to continuing our partnership with Nexon on the next phase of our digital transformation journey. What we have done so far are just the early steps but we now have the platform in place to make a huge difference.John Chow, Director of IT, NSWTG

Leveraging Nexon Solutions

More Case Studies