No doubt, Microsoft is a leader of power couplings. The continuous release of new capability and functionality is finely tuned to encourage interoperability and productivity across ecosystems. In local councils the perfect pairing of Microsoft Dynamics 365 and the Power Platform is helping to transform service experiences, improve efficiencies, and drive cost benefits at every level.
What you need to know about Microsoft Dynamics 365
Microsoft Dynamics 365 as emerged as a game-changer for our clients in local government, by providing comprehensive visibility from strategy to operations. Whether you are prioritising and managing projects, programs and portfolios, optimising workforce productivity or improving and tracking performance against key metrics, there are a couple of ways you could be leveraging Microsoft Dynamics 365.
Enabling your customer engagement strategy
The Microsoft Dynamics 365 Customer Engagement platform is an ideal way to manage many of the core line of business challenges facing councils today. As a suite of applications, it offers extensible solutions across your constituent management, case management and issue tracking, marketing, and omnichannel engagement and customer journeys. Maybe most importantly, Dynamics 365 can also present a unified view of your residents through the AI Enabled Dynamics 365 Customer Insights – Data application.
Unleashing the power of your data
Local government can be challenged by the myriad of business applications and databases being used across the organisation, resulting in the duplication of records and conflicting details for residents. By leveraging Dynamics 365 Customer Insights – Data, councils can enrich their data assets, unifying views from their other data sources to provide a complete picture about each resident. This improves communications, engagement and builds trust while fine tuning service delivery.
What is the Microsoft Power Platform?
The power coupling of Microsoft Dynamics 365 and the Power Platform is the pairing you could have been missing in your organisation.
The Power Platform aims to provide a comprehensive solution for businesses to analyse data, build custom applications including public facing portals, automate business processes, and deploy intelligent chatbots through AI. Designed to empower users at all levels, Power Platform enables business analysts, developers, and IT professionals, to use low code capabilities to create solutions that address specific business needs quickly and easily.
It consists of four main components:
- Power BI – a data visualisation and business intelligence tool.
- Power Apps and Power Pages – a low code development platform to create business applications and portals.
- Power Automate – a Cloud-based service which provides workflow and automation capabilities
- Power Virtual Agents – a platform for building chatbots, unlocking AI to power conversation.
The benefits of Microsoft Dynamics 365 and Power Platform are far reaching, including:
Improved efficiency and productivity
Legacy structures and processes built over years have created a culture of inefficiency. The opportunity to dismantle projects considered as ‘too hard basket’ are revealing untapped levels of productivity and team engagement for local councils. From finance through to human resources and all the services in between, our customers are using the Power Platform for automating key processes, reducing manual intervention, minimising errors, and accelerating valuable outcomes.
Data driven insights
Access to accurate and up-to-date data is critical for effective decision-making. In addition to the Customer Insights platform, Microsoft’s Power BI when integrated with Dynamics 365, empowers local governments with advanced analytics and reporting capabilities. Decision-makers can quickly and easily visualise data trends, identify patterns, and derive actionable insights, building a data-driven culture that enhances governance, underpins decision making and improves service delivery.
Re-assured compliance
Making compliance easy seems like an impossibility – the embedded auditability of integrated Microsoft platforms ensures security, archival and compliance through consistent policy creation, adoption and measurement. Through automation and process tracking, local councils are taking the pain out of compliance with Power Platform.
Sustainable agility = happier communities
Citizens need a responsive service, able to deal with the varying needs and demands of a diverse community. An integrated Microsoft ecosystem is designed to scale and adapt with growing needs. Having a local government making decisions based on real time data and events, improves outcomes for communities, while working in a Microsoft environment means as technology advances and new challenges arise, system evolution and expansion is fast and straight forward, enabling long-term viability and sustainability with minimal disruption.
Interested to know more?
If you’re looking to build a digital and connected future for your team and community, talk to us about how we can help you to break down silos, automate processes, engage citizens, make data-driven decisions, and enable more effective and responsive governance – get a demo today.
Contact us