Imagine a college experience where coursework aligns with individual strengths, campus life is enriched with technology, and every stakeholder can make data-driven decisions. This is the competitive edge organisations can gain through digital transformation. Universities that prioritise students are not just enhancing their learning environments—they are setting themselves up for long-term success.
A recent study from Ecosystm, the 2024 Digital Landscape, commissioned by Nexon, reveals the key areas that higher education institutions’ are prioritising when it comes to technology modernisation. Among those surveyed, 57% of respondents are prioritising technology and cost optimisation, while 63% respondents are focused on cloud and business resilience strategy and architecture. Improved data access and sharing, alongside stronger policy enforcement, are among the top objectives driving their cloud strategy.
AI is also playing an increasingly pivotal role. The study found that 53% of respondents are looking at AI to improve employee experience and productivity. Data centralisation is a primary focus for the next 12 months. Having unified data sources can drive efficiencies that benefit employees and students alike.
These insights highlight the need for universities to embrace digital solutions that not only improve operational efficiency but also enhance the overall student and employee experience.
How are digital solutions reshaping the future of higher education?
Adapting in this ever-evolving digital landscape may have unique challenges for universities. Here are key areas where digital solutions can make a significant impact:
Streamlining Operations
Efficient administrative processes are important for delivering service excellence. By implementing Enterprise Service Management (ESM), institutions can simplify workflows and reduce bottlenecks, allowing employees to focus more on engaging with students and addressing their needs.
Personalising Student Engagement
Institutions can leverage AI-powered bots to help empower student experiences and provide immediate support. Chatbots have enormous potential to improve the teaching and learning experience, collecting data from student interactions and provide data-informed insights to the university staff based on what is collected. This can help to transform how a student engages from enrollment to learning on-line or on campus.
Enhancing Security Measures
Protecting sensitive information is vital for maintaining trust among students and staff. By prioritising robust security measures, institutions can safeguard infrastructure, data and privacy on and off campus. Many are adopting multi-factor authentication, encryption, and regular security audits to strengthen defences against cyber threats.
Facilitating Cloud Migration
Transitioning to the cloud is not just a technological upgrade; it reduces operational expenses and make learning more accessible. Embracing this shift equips universities to meet the evolving demands of higher education and prepares them for future challenges and opportunities.
Innovating for Service Excellence
In a world where the only constant is change, institutions that adapt and innovate will not only survive but thrive. Griffith University is at the forefront of this. As part of their commitment to enhancing service management, they are embarking on a transformative partnership with ServiceNow and Nexon to streamline operations and elevate service delivery across the campus. View the video as they share a snippet of their journey.
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