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How to manage changing your contact centre from On-Prem to the Cloud
Learn why change management is a pivotal ingredient in a successful migration from on-prem to the cloud for your contact centre platform.
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Eight ways to get started on cyber strategy
It’s never too late to step up your efforts around cybersecurity. It is time to start the conversation – to escalate or re-invigorate. Now is the time to adopt an enhanced cyber security posture. We’ve got 8 tips to get you started. Talk to us for advice and support
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Achieve more with an end-to-end digital strategy and Cloud-based solutions
Cloud-based solutions are paving the way for the future of organisations. Learn how to achieve optimal performance with an end-to-end digital strategy.
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Navigating the semantics of Panel Agreements for Local Government IT Procurement
The process of government IT procurement can be time- and resource-intensive. Learn all about procurement panels & how to get the most out of them.
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The Advantages of Using Data to Guide Decision-Making
How your organisation can thrive with data-driven strategic decisions using digital solutions. Learn more.
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How to drive organisational success with automation
Automation is becoming the key to success for organisations, bringing tangible benefits like increased ROI & intangible benefits like increased employee satisfaction. Read more to find out how to drive automation in your organisation.
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Chatbots and COVID-19: The contact centre trends defining 2022
COVID-19 has changed the contact centre landscape. Find out how organisations are transforming their contact centres to emerge post-pandemic.
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Managing the cyber risks you can’t see
The continuous rate of change in organisations coupled with the evolution in the threat landscape, tracking structures, teams, assets, users, technologies, platforms – and risk – is a never-ending cycle.
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What’s the fuss about Cyber Incident Response Planning?
There’s a lot of noise in the market about Security Incident Response Planning. It’s increasingly on the Board’s agenda for the CISO’s as a strategic imperative and as the tactical solution to manage and mitigate cyber risk.
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Cyber Security Roadmap – Do You Really Need One?
A cybersecurity roadmap is more than just a template – it’s a living tool that enables you to deftly maneouvre through the cybersecurity challenges organisations face daily. Learn why every organisation needs to have a cyber security roadmap.