With support of your Unified Communications environment, the contact centre can deliver a better customer experience with Nexon Absolute.
Conversations are beginning to shift from building a modern workplace to creating digital workspaces where employees have access to the tools they need, securely, through the one platform.
Backing up data is a vital function of daily IT operations. Data is, after all, the lifeblood of your digital organisation. Even if your business is not directly involved in the digital industry, if you use systems in your business, you need to backup the data your organisation creates.
Calculating the cost of downtime is not complex, as you can attribute direct costs to each hour of downtime by calculating the loss in revenue, the loss in productivity and the cost to recover. However, it is not straightforward either, as there are intangible costs like the impact on brand reputation which you need to consider.
A robust disaster recovery plan is a business essential for operating in today’s always-on online world.
Backups are the cornerstones of disaster recovery and ensure the sustained viability of your business. Statistics show that many organisations with an inadequate backup and disaster recovery plan go out of business within a year after disaster strikes.