Archives: Blog

  • 6 tips for staying ahead of RaaS: Extortion-as-a-Service

    6 tips for staying ahead of RaaS: Extortion-as-a-Service

    Targeting a device near you, affiliate networks of non-coder threat actors are unleashing RaaS (Ransomware-as-a-Service) attacks on high-value targets at levels never seen before, and your organisation could be next on the list.

  • How customer-centric organisations are driving real value from their flexible cloud-based contact centre architectures

    How customer-centric organisations are driving real value from their flexible cloud-based contact centre architectures

    Collaboration platforms like Telephony Solutions, Microsoft Teams and digital platforms such as CRM are just a few foundational tools service providers leverage in delivering the best possible service. These customer touch points have evolved with even more advanced cloud-based contact centre features and functions, allowing for greater visibility and intelligent conversations across platforms when integrated […]

  • The top 4 issues really keeping Local Government IT Leaders awake at night – and how to tackle them.

    The top 4 issues really keeping Local Government IT Leaders awake at night – and how to tackle them.

    It’s been a really great few days at the Local Government Information Technology conference in Coffs Harbour as we came together to network, catch up, share insights, learn from each other and exchange ideas. We also spent time with some of our clients to share ideas on how to understand and mitigate risk and maintain […]

  • Have you claimed your business’s .au domain yet? Here’s why you should.

    Have you claimed your business’s .au domain yet? Here’s why you should.

    One of the things that is constant about the internet is that it is never constant; it’s always in a state of change as the newest innovation is headed our way. One of the latest innovations is the addition of the new .au domain. If you haven’t heard, businesses that own existing .com.au domains have […]

  • Make the most out of Microsoft Teams 

    Make the most out of Microsoft Teams 

    Increase engagement and productivity from a single platform.  Teams across the globe today have an endless array of collaboration platforms to choose from. Microsoft Teams being one of these platforms offers users chat, video, document management and online channels to manage conversations. As an organisation or service provider leveraging this platform enabling core telephony becomes […]

  • Four Things Innovative Organisations Have in Common

    Four Things Innovative Organisations Have in Common

    SPOILER: they all involve the cloud. Cloud solutions enable organisations to modernise and innovate. Learn what four things successful organisations have in common.

  • Innovation and agility will be your secret weapon in 2022

    Innovation and agility will be your secret weapon in 2022

    In the latest budget announcements, the Australian government announced plans to bolster cyber security investments to accelerate digital programs and prioritise relief to support cyber spending. This move highlighted the critical nature of our threat landscape and the need to build a cyber security workforce to minimise and mitigate cyber threats nationally. The question remains, […]

  • Why Analytics and AI are essential and valuable to your organisation

    Why Analytics and AI are essential and valuable to your organisation

    Analytics and AI have become a significant area for businesses in recent years with an IDC research reporting that Australian organisations “will spend $2 billion on artificial intelligence systems by the end of 2022”, the research also predicted that investments in AI by Australian organisations “will continue beyond 2022, and AI spending will reach more […]

  • Drive meaningful interactions and improve user experience

    Drive meaningful interactions and improve user experience

    As the world rapidly changes, so does technology and customer expectations. In an ever-evolving reality where everyone seems to be going in the fast lane, organisations need to follow suit and invest in technology that improves interactions with customers, as well as delivers impactful experiences for employees and stakeholders. When the subject is virtual agents […]

  • The evolving threat landscape: priority actions and considerations

    The evolving threat landscape: priority actions and considerations

    Cyber security isn’t an out of the box quick fix. It’s a strategic priority that needs to be championed at Board level, and discussed as part of the overall Risk Management framework. Establishing the basic standards in cyber security and educating your team are the first two strongest lines of defence.