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The future of exceptional personalised CX: Unveiling leading solutions for 2024 and beyond
In today’s digital age, exceptional customer experience (CX) is the cornerstone of brand identity, and the future of CX is personalised, integrated, and AI-driven.
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How to embrace, and tame, the chaos of modern customer service
Today’s customers are unpredictable and rushed. It is important for businesses to embrace the chaos, move faster and use it to gain a competitive advantage.
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Are you Copilot ready?
In our last blog post, we discussed the release of Copilot and its value to Microsoft Office 365 users everywhere – now available to everyone. Making the most of the Copilot opportunity means getting on the front foot to understand how it will work, for whom and with what other technologies to ensure productivity is…
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The new frontier: LEO satellite services are transforming internet connectivity
Explore the revolutionary impact of LEO satellite internet services and SD-WAN on connectivity in our latest blog. Uncover how these technologies are bridging digital divides and offering high-speed internet access in remote areas.
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What is Microsoft Copilot?
By now, most of us have heard the buzz about Copilot, the ultimate Microsoft turnkey solution, an intelligent assistant with embedded AI that brings productivity benefits to everyone and completely transforms the experience for Microsoft 365 users everywhere. What is Microsoft Copilot? Microsoft Copilot is a groundbreaking feature integrated seamlessly into Microsoft 365, leveraging the…
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The untapped power couple in local government – Microsoft Dynamics 365 and the Power Platform
We love a great technology coupling – in this blog we’re sharing the brilliance of Microsoft Dynamics and the Power Platform. If you’re a local council wondering how-to step-up productivity levels, achieve greater cohesion and unleash efficiency measures, read on
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Are you making the best of your Microsoft 365 licences?
The world of Microsoft 365 continues to evolve with new capability and functionality releases happening all of the time. With the recent Microsoft Ignite conference fuelling conversation around future capability, it’s time to ask, when was the last time you reviewed which licences you have versus what you need?
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How to deliver modern customer experiences with legacy finance platforms
Financial service providers are wedged between yesterday and tomorrow. While traditional systems still power core solutions (and will for some time), today’s customers expect personalised, real-time service delivery across any channel. How do you bridge the gap without reinventing the wheel?
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From static reports to remediation: the journey to next-level cybersecurity
Our rigorous penetration test reporting is just the beginning. We understand that for most organisations, the real challenge begins with turning those findings into tangible security improvements. That’s why we’ve introduced an intuitive, interactive Penetration Testing Reporting portal that allows you to seamlessly manage your vulnerabilities in a central location for multiple stakeholders to action…
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How Teams proliferation exposes you to security and compliance risks
Remember that cross-functional team that ran the big product launch in 2022? No, neither do I. But it still exists online, complete with sensitive financial documents, third-party access, and private discussions about competitors. Did anyone lock the door on the way out?!?