Rising cybercrime in Australia: Are you leaving your business exposed?
Businesses without good “digital hygiene” leave themselves exposed to disrupted operations, stolen data, and huge costs to their bottom line.
How your Wholesale Distribution business can benefit from B2B data integration and process automation
Curious about OCR and EDI within your wholesale business? We unpack the benefits and a few tips for implementing automating and integrating data.
Using data for operational efficiency in wholesale operations
The systems along your supply chain are fundamental to organisational success. Yet, as your business grows, budgeting for technology and systems upgrades can fall to the bottom of the priority list. These systems become outdated and harder to integrate, and can no longer cope with the demands of data processing. Sound familiar? If your wholesale […]
Addressing the omnichannel dilemma and breaking down Contact Centre siloes
A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
Delivering the digital Contact Centre: driving deeper customer engagement
In a period of rapid change, customers are demanding digital services like never before with 26 per cent relying on virtual assistants and chatbots
Why cloud computing is a marathon not a sprint
Australian businesses collectively changed their modes of operation in 2020, reaching for the remote control & adopting cloud computing
Creating informed decision-making through cloud computing
Moving to the cloud is a significant undertaking for any business – planning and implementing; adopting change across people, process and technology
How AI and automation is creating Contact Centre ‘Super Agents’
Almost 50% of Australian Contact Centres looking to deploy workforce optimisation solutions in the next 12 months to leverage AI and automation
How the Cloud fuels innovation in Contact Centres
At the time of its conception in 2006, ‘the cloud’ challenged people with its abstract tangibility. Who would have predicted that fifteen years later almost all new technologies implemented into organisations would have cloud as their pillar?
How Contact Centres can leverage the ‘Work from Anywhere’ model in 2021
In 2021 this model will remain a reality for agents with contact centres by leveraging technology to boost employee productivity and engagement.