How to manage changing your contact centre from On-Prem to the Cloud
Learn why change management is a pivotal ingredient in a successful migration from on-prem to the cloud for your contact centre platform.
Eight ways to get started on cyber strategy
It’s never too late to step up your efforts around cybersecurity. It is time to start the conversation – to escalate or re-invigorate. Now is the time to adopt an enhanced cyber security posture. We’ve got 8 tips to get you started. Talk to us for advice and support
Achieve more with an end-to-end digital strategy and Cloud-based solutions
Cloud-based solutions are paving the way for the future of organisations. Learn how to achieve optimal performance with an end-to-end digital strategy.
Navigating the semantics of Panel Agreements for Local Government IT Procurement
The process of government IT procurement can be time- and resource-intensive. Learn all about procurement panels & how to get the most out of them.
The Advantages of Using Data to Guide Decision-Making
How your organisation can thrive with data-driven strategic decisions using digital solutions. Learn more.
How to drive organisational success with automation
Automation is becoming the key to success for organisations, bringing tangible benefits like increased ROI & intangible benefits like increased employee satisfaction. Read more to find out how to drive automation in your organisation.
Chatbots and COVID-19: The contact centre trends defining 2022
COVID-19 has changed the contact centre landscape. Find out how organisations are transforming their contact centres to emerge post-pandemic.
Managing the cyber risks you can’t see
The continuous rate of change in organisations coupled with the evolution in the threat landscape, tracking structures, teams, assets, users, technologies, platforms – and risk – is a never-ending cycle.
What’s the fuss about Cyber Incident Response Planning?
There’s a lot of noise in the market about Security Incident Response Planning. It’s increasingly on the Board’s agenda for the CISO’s as a strategic imperative and as the tactical solution to manage and mitigate cyber risk.
Cyber Security Roadmap – Do You Really Need One?
A cybersecurity roadmap is more than just a template – it’s a living tool that enables you to deftly maneouvre through the cybersecurity challenges organisations face daily. Learn why every organisation needs to have a cyber security roadmap.