Enhance customer and employee experiences with Automation and AI

Deliver seamless experiences across every touchpoint while empowering your agents to manage interactions with ease

Discover solutions designed to transform experiences for both customers and employees, leveraging intelligent tools that allow you to reduce response times, resolve issues more efficiently, and provide a seamless experience across every touchpoint. 

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Nexon Automation and AI - Enhance customer and employee experiences with Automation and AI Deliver seamless experiences across every touchpoint while empowering your agents to manage interactions with ease with Nexon's Automation and AI solutions
Nexon Automation and AI - It’s time to deliver better experiences, powered by AI Discover solutions designed to transform experiences for both customers and employees, leveraging intelligent tools that allow you to reduce response times, resolve issues more efficiently, and provide a seamless experience across every touchpoint.

It’s time to deliver better experiences, powered by AI​

  • Shape your future​
  • Accelerate digital engagement​
  • Enable your people​

If you are looking to: Increase first call resolution (FCR), reduce response times, decrease call abandonment, achieve higher concurrency, accelerate agent onboarding time, improve personalisation and product recommendations, enhance lead qualification, boost conversion rates, and unlock your agents next best action, Nexon can help!

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Automation and AI in Action

Employee augmentation

Empower your employees with a suite of intelligent AI tools and smart automation, such as Agent Assist, Next Best Action and Task Automation.

Knowledge accessibility

Instantly access the knowledge you need with intelligent search. Put the right information at your customers’ and employees’ fingertips.

Digital deflection

Unlock features such as voice-to-digital self-service channels to give customers faster information access while freeing up agents for higher-value tasks.

Web engagement

Deliver enhanced, personalised digital experiences that align with customer needs, through intelligent predictive and proactive web engagement.

Self service

Leverage multi-channel and cross-platform AI bots to provide smart self-service options.

Advanced insights

From speech recognition and topic spotting to trend analysis and sentiment detection, be empowered with insights that drive more profitable decisions.

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Solutions designed for every need

AI Accelerator

Pilot relevant AI technologies to solve key business problems, with education and enablement to support your journey.

AI Accelerator

Advisory workshops
Training and enablement
Solutions showcase
Business case development
Projected ROI
Customised pilot
Shared learnings

Smart Knowledge

Be empowered with centralised knowledge consolidation, seamless platform integration, and AI-driven knowledge surfacing.

Smart Knowledge

Centralise knowledge sources
Evaluate knowledge
AI-powered knowledge surfacing
Customer-facing bots

Advanced Analytics

Consolidate, evaluate, and gain insights across a range of interaction types over multiple channels and customer engagement platforms.

Advanced Analytics

Consolidated reporting
Cross-channel insights
Self-service opportunities
Outcome predictions
Compliance & SLA

Intelligent Automation

Identify and implement seamless, integrated self-service applications across your existing vendor ecosystem.

Intelligent Automation

Automated ID&V
Voice biometrics
Real-time Agent Assist
Digital deflection
Task automation

Nexon Description here

Why Nexon?

  • Superior customer and employee experiences using advanced digital and cloud technologies.
  • Comprehensive digital contact centre solutions - from advisory to delivery and management - powered by collaborations with Australia’s most reliable technology partners.
  • Optimal balance of human, digital and AI-powered interactions based on the individual requirements of our customers.
  • Continual enhancement of customer and employee interactions using AI-powered technologies and data-driven insights.
  • Best-of-breed solutions for every customer need through our partnerships with leading AI and automation vendors.

Partners and platforms

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