Phishing Through Services: The threat you didn’t see coming
Explore how Phishing Through Services (PTS) reveals hidden risks that standard phishing tests miss and how to protect your organisation from real-world threats.
Victorian Labor modernises member experience with new digital platform
The Victorian Branch of the Australian Labor Party has successfully launched a new unified digital platform built on Microsoft’s cloud platform in partnership with Nexon Asia Pacific, to better serve and engage with its thousands of members across the state.
Why Windows 10 end-of-life is a golden opportunity to reset your security posture
Windows 10 end-of-life isn’t just a deadline. It’s a chance to strengthen your security posture. Learn how forward-thinking organisations can turn this transition into an opportunity for proactive vulnerability management and long-term resilience.
Inclusive healthcare: Breaking down barriers to essential care through digital innovation
Millions of Australians are missing out on essential healthcare because of where they live, their income or limited digital access. With fewer than half the number of medical practitioners per capita in remote areas compared to major cities¹, extending access beyond traditional boundaries is now a national priority.
Data-driven healthcare: Sharing insights to transform patient outcomes
Data is the key to healthcare transformation, yet most organisations fail to unlock its full potential. With only 23% of Australian healthcare organisations able to analyse all their device data – structured or unstructured – few are collecting all the data they need, let alone leveraging it to optimise care.
Person-centred healthcare: Putting patients in control with digital empowerment
Patients now demand active participation in their healthcare decisions, and modern technology makes this possible. With 58% of Australian healthcare stakeholders seeking seamless data exchange across all devices1, accessible health information at every stage is not only desired but also expected.
Tisn’t the season: Is your contact centre ready for surprise spikes?
Many organisations prepare for predictable demand spikes but struggle with unexpected surges—from cyber incidents to viral success. A CX crisis response plan helps maintain customer confidence without major technology investments. Learn how to build flexible response strategies for both positive and negative scenarios.
Dashboard overload: How to turn contact centre metrics into executive intelligence
Modern contact centres track everything, yet many struggle to turn data into strategic insights. Those that do gain a competitive edge. Learn how to turn raw data into actionable intelligence that drives informed decisions and business growth.
Before you ‘AI everything’: Why existing channels are your untapped CX advantage
AI enhances customer experience best when layered over well-connected touchpoints. Before making virtual agents smarter, ensure customers can reach you effectively by optimising existing channels. Balancing AI automation with channel strategy is key to transformative CX.
If AI is everywhere, have you got your act together?
With AI ambitions dependent on a strong technical foundation, IT infrastructure leaders must create order from scattered data across legacy systems, cloud platforms, and applications. Learn how Microsoft Fabric transforms data management, allowing teams to focus on innovation instead of system maintenance.