Now is not the perfect time for AI. It never will be.

Technology executives are doing what they do best: comparing vendors, assessing readiness, modelling risks, building business cases and running AI pilots. The problem is that while they deliberate, their contact centre staff work harder with aging tools, and customers receive slower, less personalised service than the competition.

Say yes to less: Shrink the stack to multiply your ROI

The cloud migration that swept through enterprises delivered on many promises, but simplification wasn’t one of them. Many enterprises are wrangling dozens of largely disconnected platforms, yet only extracting a fraction of their value.*