Nexon takes a holistic approach and view of our customer user experience and satisfaction. We developed a ‘Helpdesk Happiness Model’.
Supporting the contact centre to deliver better customer experiences
Blog
With support of your Unified Communications environment, the contact centre can deliver a better customer experience with Nexon Absolute.
Aged care benchmark: How a data management strategy is essential to success
Whitepaper
The aged care sector is entering into a whole new world. The rate of change – from multiple disruptors – is well known within the industry and has been the topic of community discussion and media coverage.
Three key ways technology can help small businesses to unlock business growth
Blog
Today’s competitive landscape is more challenging than ever. No industry is immune to change, no business immune to the challenges that come with it. Learn more in this blog.
Customer experience is a powerful competitive advantage, how does yours stack up?
Blog
Competition in most industries and segments is getting hotter, and many small and medium businesses (SMB) are feeling it. We explore a few all too common scenarios of disjointed communications and some ideas on how to avoid them.
