How can you engage with your stakeholders effectively and personally, without technology getting in your way?
With next-gen relationship management, you can:
Better manage and communicate with prospects
Automate key customer engagement processes
Meet industry regulations or compliance requirements
Help teams gain a holistic view of each customer
Tailor your relationship management tools to your needs
Nexon's Business Solutions Customer Engagement platform transforms how you engage with prospective and existing customers by managing expectations.
Better defend against intensified competition or monitoring, and improve reporting for governance and compliance.
Surpass Customer Expectations while increasing productivity
Whether you're managing customer and member relationships, nurturing prospects and sales leads or managing critical processes and documents, Nexon Customer Engagement enables you to deliver a higher level of service by unlocking access to more information, in real time.
Our tailored Customer Engagement solutions enables your organisation to:
Run more
efficiently
Create better
experiences
Unlock profitable opportunities
We go way beyond
Obtain a 360-degree view of your stakeholder relationships to deliver improved personalised experiences
Access all the information you need, anytime and from anywhere
Improve productivity that acts as a catalyst to scale your operations
Consolidate data silos into a centralised repository of information to manage relationships, wherever they may be
Minimise multiple entry points and improve data accuracy through automation
Provide employees the tools they need so that they can deliver their best
Realise extensive benefits with Next Gen Engagement
With Nexon's Business Solutions Customer Engagement platform, you can leverage extensive benefits to meet your business needs.
Deliver personalised engagement with customers and employees efficiently.
Foster connected, collaborative and productive experiences
Gain better visibility across the efforts of teams and divisions
Measure engagement, tactics and service to improve future efforts
Increase customer satisfaction and loyalty, while retaining staff for longer
Unlock self-service support for increased profitability
Gain real time insights to grow your pipeline and convert those new prospects into profitable customers
Identify and utilise lead source to build personalised lead journeys across multiple touchpoints
Deliver effortless management, insight and control through the integration of all core business platforms
The Nexon Advantage
At Nexon, we understand the unique challenges faced by business leaders looking to deliver a complete and personalised experience for their customers.
Our Service Management solutions seamlessly integrate your telco and customer relationship management to ensure you deliver a complete customer experience in a way that's right for your business. Our commitment is to meet your evolving needs in a rapidly changing marketplace, today and into the future.
Delivered and managed by Nexon’s team of solution experts and certified consultants with over 15 years of experience with Dynamics, we help you access and use data with insight.
Nexon has proven experience in delivering Microsoft Dynamics Customer Engagement, Dynamics 365 Marketing and Dynamics 365 Customer Service to Australian organisations.
Connecting sales and marketing with the tools needed to transform operations and empower sales and marketing to build stronger relationships.
Discover next-gen relationship management today
Contact us for an obligation-free discussion to understand how our tailored Service Management solutions can elevate the experiences you deliver your customers.
Insights
from the Nexon Blog
If you’re distributing funds, interacting with your community or growing membership numbers, it’s vital you embrace the latest digital technology.
With customer interactions flitting between mobile, desktop, in person, email, app and live chat 24/7, segment-based marketing suddenly feels ancient. Customers now expect a one-to-one relationship. Fortunately, real-time personalisation is now within reach of smaller players.
The uptake of remote work management and remote team building has skyrocketed in recent years.
