Nexon News

Nexon Optimises Its Cloud-Based Contact Centre Solution with Genesys Cloud

Nexon Asia Pacific /

Nexon has recently formed a new partnership with cloud contact Centre provider Genesys to extend its contact centre offering to mid-market customers looking to accelerate their transition to the cloud.

As a leader for omnichannel contact centre and customer experience solutions, Genesys is trusted by over 11000+ companies worldwide, and provides businesses with a fast, easy way to optimise and manage customer and employee journey’s through a single platform.

This all in one Cloud Contact Centre solution, PureCloud, managed and delivered by Nexon, will offer Nexon customers an integrated customer engagement solution across all channels.

Leveraging a modern architecture, Genesys PureCloud, Microservices-based solution, provides a much higher level of flexibility for dynamic workloads. It also features an intuitive interface that enables fast account setup and seamless integration with existing systems without the need for complex and lengthy training.

“Genesys PureCloud’s Micro-Services architecture and API-first approach bring rapid digital transformation, allowing Nexon to deliver more value to our customers faster with tailored, frictionless experiences in a fraction of the time.” says Steven Zhu, Nexon Product lead for Contact Centre.

While typical contact centre applications follow a traditional yearly release and update cycle, Genesys PureCloud releases new features on a rolling weekly basis. This leads to a far more efficient system where enhancements, errors and bug fixes are dealt with immediately.

“The idea of continuous development with PureCloud release cycle combined with our dedicated in-house support team means that our customers’ needs are met quickly even with changing workloads” added Zhu.

Our partnership with Genesys means Nexon can offer clients an end to end communication and contact centre offering, supporting their transition to the cloud, from delivery, management and support, to additional telecommunication and network services. Nexon’s expert knowledge in system integrations can assist our customers to easily integrate PureCloud with other enterprise communication channels (e.g. Microsoft Teams, Social Media Messaging Platforms), CRM and Case Management system.

“Nexon sees a tremendous opportunity for customers leveraging Microsoft Teams as their collaboration environment to add Genesys Pure Cloud to deliver a seamless communications experience throughout their business. Nexon is one of the largest UCaaS MSPs in Australia with more than 100,000 users under management and adding Genesys Pure Cloud Contact Centre Services via a simple “Per Agent” commercial add on is something our customers are very excited about. We believe that with our Microsoft Unified Communications experience and breadth of expertise we can become the “Go To” partner for Microsoft customers looking for managed Contact Centre services” said David Russell, General Manager – Unified Communications and Contact Centre at Nexon Asia Pacific

Get in touch with us today, to discuss how we can help you transition to a cloud-based contact centre solution.

ABOUT NEXON

Since inception in 2000, Nexon has been a reliable, committed and trusted partner to Australian organisations, delivering innovative I.T. services and solutions to the not-for-profit, commercial and government sectors, with a significant value proposition for mid-market organisations. Nexon’s depth of expertise spans across a range of technology specialties and industries, bringing these skills together to create business solutions, simplifying the process – and the technology – for its clients. Nexon provides services and solutions in Unified Communications, Network Services, Infrastructure, Business Continuity, Security, Cloud Technologies and Business Solutions. From network, SIP and cloud infrastructure, to systems and applications, right through to delivery, to desktop and day-to-day support, Nexon takes the necessary steps to transform an organisation, enabling sustainable growth and pathways for innovation. www.nexon.com.au