Smarter, simpler support across your entire campus
Built for the complexity of modern education environments
Disconnected systems are slowing down student and staff support
Universities handle thousands of service requests across disconnected systems every year. Instead of focusing on outcomes, support teams spend their time bridging gaps between platforms, acting as human middleware. The result? Slow resolutions, rising staff turnover, and students disengaging after just one bad experience.
What you’re losing without connected support
Time
Centralisation and system upgrades in universities have led to increased academic workloads, with administrative centralisation perceived as ineffective and merely shifting more work onto academics.1
Talent
The national average employee turnover rate in Australia was 14% in the 12 months leading up to October 2023, with the public sector experiencing a lower rate of 12%. 2
Rising Dropout Rates
Reports from global education experts reveal that rising dropout rates in universities worldwide are being fueled by a combination of financial pressures, the effects of online learning, and changing student expectations. In Australia, nearly 25% of domestic students who began their degrees in 2017 had dropped out by 2022.2
Increased Administrative Burden
A nationwide survey of academic staff across Australian universities revealed that administrative workload is a significant concern, with many staff members reporting that administrative duties detract from their primary responsibilities of teaching and research.3
1 Future Campus. (2025). Centralisation and system upgrades increase academic workload.
2 Educations.com. (2023). Rising dropout rates in universities worldwide: Reasons and solutions.
Unify campus services to do more with less
With shared visibility, consistent logic, and fewer handoffs, student queries are answered faster, and staff aren’t stuck bridging gaps between systems. AI-driven automation takes this further by routing requests to the right team instantly, handling repetitive tasks in the background, and surfacing real-time recommendations.
That means:
Frontline staff resolve issues with less effort and greater accuracy
Students get faster, clearer answers from the first touchpoint
Leaders make informed decisions with AI-powered insights and resource forecasting
Teams reduce burnout and backlog by removing manual work
Unified Experience brings together the systems you already have, streamlining workflows across channels, teams, and touchpoints.
Delivered by Nexon using technologies from Genesys and ServiceNow.
See what connected support looks like in action
Nexon helps you move from friction to flow
Discover how leading universities are simplifying service for students and staff, cutting delays, reducing manual work, and delivering faster outcomes with less effort. Book a walkthrough tailored to your goals and see how support journeys can flow more smoothly across your teams.
In your personalised session, you’ll explore how:
- Students get the answers they need, faster
- Staff resolve requests without unnecessary steps
- Leaders track performance in real time and forecast demand with AI insights
- Everyone benefits from clearer workflows and fewer blockers
Start your support discovery session.
eBook
Closing the campus gap
This eBook reveals the impact of fragmented systems on students, staff, and leaders. It also explores insights on how to bridge the gap through a Unified Experience, enhanced by AI automation and intelligence.
eBook
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