A guide to using Call Park in Zoom phone and configuring it on Poly desk phones

Effective call management is crucial for any business, and features like call park can significantly enhance your communication workflow. Zoom Phone offers a powerful call park feature that, when combined with Poly desk phone, provides a seamless and efficient experience. In this article, I’ll explain how to use call park in Zoom Phone and how to configure aim park call on Poly phone, making your call management process smoother and more productive.

What is Call Park?

Call park is a feature that allows you to place a call on hold in a specific location, known as a “park location,” which can then be retrieved from another phone within the system. This is particularly useful in scenarios where a call needs to be transferred to another employee or department without the need for a direct transfer.

Aimed Call Park is a feature in Zoom Phone that allows you to park a call directly to a specific user’s extension, making it easier for the intended recipient to retrieve the parked call

The role of Poly phone in Call Park

Poly phones are known for their reliability and high-quality performance, making them an ideal choice for integrating with Zoom Phone. With Poly phones, you can easily configure, and use aimed park call, enhancing your call management capabilities.

What is Call Park? Call park is a feature that allows you to place a call on hold in a specific location, known as a park location which can then be retrieved from another phone within the system. This is particularly useful in scenarios where a call needs to be transferred to another employee or department without the need for a direct transfer.

Steps to configure Call Park in Zoom Phone and assign a dedicated line key for parking a call

Prepare Your Environment

Prepare your environment

Ensure that your Zoom (Pro, Business, or Education account) account has a Zoom Phone license, and you have either account owner or admin privileges to configure call park settings.

You have provisioned a Poly desk phone that supports the Zoom aim park call feature.

How to change call park settings

How to change call park settings

Zoom Phone admins can change how long a call can be parked (expiry time) and how calls are routed once the expiry time is met. These settings can be set for the entire account, sites, a group or a user or common area. The below steps apply for the entire account.

Sign in to the Zoom web portal.

Sign in to the Zoom web portal.

In the navigation menu, click Account Management, then Account Settings.

In the navigation menu, click Account Management, then Account Settings.

Click the Zoom Phone tab.

Click the Zoom Phone tab.

Click the toggle to enable Call Park, if it's not enabled, then change the following settings:

Click the toggle Click the toggle to enable Call Park, if it’s not enabled, then change the following settings:

  • Expired Period: Specify an expiration time for parked calls.
  • When a parked call is not picked up: Specify how parked calls are routed after the expired time has elapsed.
  • Call Park Location Assignment: Select a method for how parked calls are assigned to a BLF (Busy Lamp Field) key on phone users’ desk phones. Note: The key assignment must be set to Sequential for users to use with the call park BLF key on the desk phone

Zoom Phone admins can change how long a call can be parked (expiry time) and how calls are routed once the expiry time is met. These settings can be set for the entire account, sites, a group or a user or common area.

Assign a dedicated line key for parking a call to a Poly desk phones

Assign a dedicated line key for parking a call to a Poly desk phones

If you’re a Zoom Phone admin, you can access line key settings for phone users’ desk phones or common area phones. As a phone user, you can access line key settings for your own desk phones. The below steps are for a Zoom Phone admin.

Sign in to the Zoom web portal.

Sign in to the Zoom web portal.

In the navigation menu, click Phone System Management then Users & Rooms.

In the navigation menu, click Phone System Management then Users & Rooms.

Click the Users or Common Area Phones tab.

Click the Users or Common Area Phones tab.

Click the name of the phone user or common area phone.

Click the name of the phone user or common area phone.

Click the User Settings or Settings tab.

Click the User Settings or Settings tab.

In the Keys & Positions section, click View or Edit.

In the Keys & Positions section, click View or Edit.

Click Manage Keys.

Click Manage Keys.

Click Set Key next to the line key you want to set for call park.

Click Set Key next to the line key you want to set for call park.

9. In the drop-down menu, select Call Park and select a retrieval code.

In the drop-down menu, select Call Park and select a retrieval code.

Click Save.

Click Save.

The selected line key(s) in the device will serve as an aim call park key which during an active call you can press to park and press again to retrieve.

The selected line key(s) in the device will serve as an aim call park key which during an active call you can press to park and press again to retrieve.

If you're a Zoom Phone admin, you can access line key settings for phone users' desk phones or common area phones. As a phone user, you can access line key settings for your own desk phones. The below steps are for a Zoom Phone admin.

Using Call Park and aimed Park Call

How to change call park settings

Parking a call

  • During an active call: Press the designated call park button on your Poly desk phone. The call will be placed on hold in the specified park location.
  • Notification: The Poly desk phone will indicate the call has been parked, and you will see the park location on the screen.

How to change call park settings

Retrieving a parked call

  • From any device: Enter the park location (extension) where the call was parked to retrieve the call from any phone within the system.

Benefits of using Call Park with Poly devices

Flexibility: Easily transfer calls between different locations without the need for direct transfers.

Flexibility: Easily transfer calls between different locations without the need for direct transfers.

Efficiency: Streamline your call management process, making it easier to handle multiple calls within your organisation.

Efficiency: Streamline your call management process, making it easier to handle multiple calls within your organisation.

Enhanced Collaboration: Facilitate better communication between departments and employees by simplifying call transfers.

Enhanced Collaboration: Facilitate better communication between departments and employees by simplifying call transfers.

Benefits of Using Call Park with Poly Devices

Integrating call park in Zoom Phone with Poly desk phones offers a straightforward and efficient solution for managing calls within your organization. The combination of Zoom’s robust call park feature and Poly’s high-quality hardware ensures a seamless experience, enhancing your overall communication workflow.

By leveraging these capabilities, businesses can improve their call handling efficiency, ensure better communication across teams, and provide a more flexible and productive work environment. If you haven’t explored this integration yet, now is the perfect time to enhance your call management strategy with Zoom Phone and Poly desk phones.

Craig Johnson is a Unified Communications Manager at Nexon Asia Pacific. For more information about Nexon’s UC solutions, and services click here.