In 2021 this model will remain a reality for agents with contact centres by leveraging technology to boost employee productivity and engagement.
So how do you as a financial services organisation leverage the power of technology in order to stay ahead of the curve, while also conforming to increasingly restrictive compliance and regulatory requirements?
There’s never been a more critical time to protect your data from cyber-attacks. Cyber-criminals are becoming increasingly sophisticated in their methods. This sophistication presents a challenge for the financial services industry, for whom data security is vital.
Your organisation has successfully weathered the storm that was 2020 and is now aiming to recoup both IT investments and business losses.
Three things organisations can do now to optimise their IT investments and secure themselves against cyber attack
Cloud adoption rapidly ramped up during 2020 to accommodate remote work, with 92 per cent of organisations now using cloud applications.
In the post-pandemic world, organisations that have adopted digital transformation will have a first-mover advantage
Organisations around the world face increasing security challenges, from phishing and malware attempts to denial of service attacks and more.